Application Specialist, Asia Pacific
Read straight from Elekta's careers page, verified 3d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationSeongnam
Work modehybrid
Typefull-time
SeniorityMid
Company size10,000+ people
PostedFeb 2, 2026 · 9mo ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Feb 2, 2026
At a glanceSummarised by Seekless from the posting.
Responsible for conducting Clinical Application training in Asia Pacific
Provide market-leading, tailored training to customers and colleagues
Accurately assess advanced customer training needs to shape training sessions
Maintaining administration and ensuring appropriate documentation for education credits
Provide professional assistance and support to Marketing/Sales, R&D and international colleagues
Ensure that customer requests are handled in a timely and professional manner
Provide Clinical Workflow planning and reviews
Supports the installed base both on-site and remotely
Provides back up to the centralized support team as required
Maintains up to date knowledge of current and past Elekta comprehensive Solutions
Provides pre- and post-sales support as well as provide product demonstrations, workflow analysis, and best practice recommendations
Support customer lifecycle solution analysis by conducting customer reviews and identifying potential product solutions sales leads
Manages customer evaluation and assessments to monitor trends in student performance and satisfaction
Collaborates with Marketing/Sales activities at exhibitions, conferences, and seminars
Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction
Contribute to Service delivery to ensure that customer expectations are exceeded
Collaborates with internal stakeholders to deliver a first-class customer experience
Provide excellent Clinical support via phone/email or onsite visit, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score
Drive continuous process improvement projects
Proactively identifies and implements new ways to improve efficiencies and quality amongst the team
Drives initiatives which enhance customer satisfaction / experience
Submit timely and accurate onsite reports, expense reports, and other administration as assigned
Maintain all company-leased equipment, including company computer, parts, and tools
Assist Elekta sales staff and distributors with technical advice for existing and future sites
Incorporate & communicates Elekta Values into all department functions and responsibilities
Perform other related duties as assigned or requested
Adhere, implement & support all Elekta directives, policies, and procedures
Uphold Elekta’s values and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations
Are you a current Elekta employee?
Please click here to apply through our internal career site Find Jobs - Elekta.
Want to join a team with a mission to improve and save lives?
We continually look for motivated and skilled individuals who are interested in supporting our customers – healthcare professionals who use our products to help patients and their communities.
About the role
We currently have the following opportunity available - please contact us for more details!
The position is responsible for conducting Clinical Application training in Asia Pacific to ensure both internal and external customers receive first class training and service support on Elekta Comprehensive Solutions (working both on customer-site and remotely). They will maximize customer adoption to drive Customer Satisfaction and Net Promoter Score.
The position will drive continuous process improvement projects, collaborating with key stakeholders. They will also act as a technical expert for the team, offering support to other team members.
Responsibilities
The job holder will be responsible for the following scope for Linac, Software and any Elekta products, including physics related duties e.g. QA and beam data collection.
Training & Education
•
Provide market-leading, tailored training to customers and colleagues.
•
Accurately assess advanced customer training needs to shape training sessions, setting goals, length of training, delegates, co-ordinating schedules
•
Maintaining administration and ensuring appropriate documentation for education credits following written procedures
•
Provide professional assistance and support to Marketing/Sales, R&D and international colleagues.
•
Ensure that customer requests are handled in a timely and professional manner in accordance with contractual obligations.
•
Provide Clinical Workflow planning and reviews.
•
Supports the installed base both on-site and remotely.
•
Provides back up to the centralized support team as required.
•
Maintains up to date knowledge of current and past Elekta comprehensive Solutions
•
Provides pre- and post-sales support as well as provide product demonstrations, workflow analysis, and best practice recommendations to the client base.
Driving Customer Lifecycle Growth & Satisfaction
•
Support customer lifecycle solution analysis by conducting customer reviews and identifying potential product solutions sales leads.
•
Manages customer evaluation and assessments to monitor trends in student performance and satisfaction.
•
Collaborates with Marketing/Sales activities at exhibitions, conferences, and seminars, when required.
•
Maintain long-term positive relationships with customers acting upon customer feedback to drive NPS and Customer Satisfaction.
•
Contribute to Service delivery to ensure that customer expectations are exceeded.
•
Collaborates with internal stakeholders to deliver a first-class customer experience addressing and promptly solving any customer complaints / queries.
•
Provide excellent Clinical support via phone/email or onsite visit, maximizing customer adoption to drive Customer Satisfaction and Net Promoter Score.
•
Drive continuous process improvement projects.
•
Proactively identifies and implements new ways to improve efficiencies and quality amongst the team.
•
Drives initiatives which enhance customer satisfaction / experience.
Other Duties
•
Submit timely and accurate onsite reports, expense reports, and other administration as assigned.
•
Maintain all company-leased equipment, including company computer, parts, and tools.
•
Perform other related duties as assigned or requested.
•
Assist Elekta sales staff and distributors with technical advice for existing and future sites.
•
Incorporate & communicates Elekta Values into all department functions and responsibilities.
•
Adhere, implement & support all Elekta directives, policies, and procedures.
•
Uphold Elekta’s values and all policies and procedures by maintaining appropriate controls to assure full compliance with applicable laws and regulations, thereby fulfilling legal responsibilities and enhancing the quality of our organization.