Assist field service engineers with instrument installations and on-site troubleshooting
Aide the logistics department to arrange shipping of instrument, kits, and samples
Assist customers with validation studies including protocol definition, sample acquisition, sample testing, and data evaluation
Ensure automation programming is completed to customer needs and national requirements
Communicate with EUROIMMUN AG for additional 2nd-level support, complaints handling, etc.
Liaise with customer's IT, networking and security teams. Aide in laboratory information system (LIS) interfacing and edit scripts used for LIS communication as required
Assist in conducting educational sessions on equipment and products internally and to customers
Provide application support and expertise to all company departments
Follow documentation procedures for all project and service tasks: network maps, on-site work orders, service reports, training confirmations, customer workflows, scripting guidelines, etc.
Assist business team with Request for Purchase paperwork and perform presale consultations on planned instrumentation and systems. Coordinate all necessary instrument registration.
Overnight travel as needed (40-50%)
Installation & Commissioning: Perform hardware installations, initial configurations, and system validations.
Technical Troubleshooting & Repairs: Diagnose and resolve hardware and software issues, perform part replacements, and provide on-site repairs.
Excellent technical and communication skills in English and French
Initiative-takers who can independently manage their time and schedules
Eligibility1
Adhere to all company policies, procedures, and guidelines. Comply with all safety, privacy, and regulatory requirements.
Skills
EUROIMMUN instruments
laboratory information system (LIS)
Job Title
Field Application Scientist
Location(s)
Mississauga, Montreal
About Us
Revvity is a developer and provider of end-to-end solutions designed to help scientists, researchers, and clinicians solve the world’s greatest health challenges. We pair the enthusiasm of an industry disruptor with the experience of a longtime leader. Our team of 11,000+ colleagues from around the globe are vital to our success and the reason we’re able to push boundaries in pursuit of better human health.
Find your future at Revvity
About the role
This position will serve as a multifaceted Field Application Scientist to facilitate seamless implementation of EUROIMMUN instruments and products in customers’ laboratories, with a focus on laboratory software and network interfacing. Excellent technical and communication skills are needed to positively interact with customers and company personnel in English and French. Successful candidates will be initiative-takers who can independently manage their time and schedules, and who possess essential business, hands-on, and computer acumen.
Responsibilities
Position Responsibilities include but are not limited to:
•
Maintain a working knowledge of EUROIMMUN instrumentation, products, and techniques, staying current with system changes and updates.
•
Coordinate pre-delivery inspections, hardware installation, initial configurations, and system validations
•
(IQ, OQ, PQ), training, and any applicable troubleshooting (hardware, perform part replacements, and provide on-site repairs, application or software) with business team and customers.
Assist field service engineers with instrument installations and on-site troubleshooting.
•
Aide the logistics department to arrange shipping of instrument, kits, and samples.
•
Assist customers with validation studies including protocol definition, sample acquisition, sample testing, and data evaluation.
•
Ensure automation programming is completed to customer needs and national requirements.
•
Communicate with EUROIMMUN AG for additional 2nd-level support, complaints handling, etc.
•
Liaise with customer’s IT, networking and security teams. Aide in laboratory information system (LIS) interfacing and edit scripts used for LIS communication as required.
•
Assist in conducting educational sessions on equipment and products internally and to customers.
•
Provide application support and expertise to all company departments.
•
Follow documentation procedures for all project and service tasks: network maps, on-site work orders, service reports, training confirmations, customer workflows, scripting guidelines, etc.
•
Adhere to all company policies, procedures, and guidelines. Comply with all safety, privacy, and regulatory requirements.
•
Assist business team with Request for Purchase paperwork and perform presale consultations on planned instrumentation and systems. Coordinate all necessary instrument registration.
•
Overnight travel as needed (40-50%).
•
Installation & Commissioning: Perform hardware installations, initial configurations, and system validations.
•
Technical Troubleshooting & Repairs**:** Diagnose and resolve hardware and software issues, perform part replacements, and provide on-site repairs.