Operations Manager - Full Time - Stour Centre
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Before you apply
Salary£27k
LocationAshford, England, United Kingdom
Work modeon-site
Typefull-time
SenioritySenior
DepartmentStour Centre
Company size1,001–5,000 people
PostedNov 4, 2026 · 4d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Strong people management skills
Experience of problem solving, organizational, customer service and staff management
An understanding of identifying staff training and development requirements and identifying development opportunities
A high awareness of industry developments, new initiatives, trends and research
Commercial awareness which translates into contributing to a successful and financially viable operation
A passion for the industry demonstrated through continuous professional development
Good computer skills and understanding including Microsoft Word, Excel, PowerPoint & Outlook
Team orientated approach, able to work across organisation boundaries and demonstrate interest and be supportive of the work of staff and colleagues
Excellent time management skills - able to deal with a number of priorities at once
Good communication skills
To be able to work flexibly with a level of autonomy and decision making confidence
Current Pool Plant Operators Certificate (Desirable)
NPLQ Qualification (Desirable)
Skills
Microsoft Word
Microsoft Excel
Microsoft PowerPoint
Microsoft Outlook
Benefits
Company pension
Cycle to work
Car leasing
Discounted membership
Employee assistance program
Financial advice
Annual leave
Employee discounts
Funded training
Insurance savings
Join the Energy at Freedom Leisure – Do Good Feel Good!
At Freedom Leisure, we’re all about positive vibes, great people and making a real impact. Yes, we run leisure and cultural facilities, gyms, and swimming pools - but at the heart of it all, it’s our people who make the difference.
As one of the UK’s leading charitable leisure trusts, we’re proud of our mission of Improving Lives Through Leisure. We’re here to help communities live healthier, happier lives by making our centres welcoming, inclusive and accessible to everyone - because everyone deserves to feel good. We’re all about delivering amazing customer service with a smile - every single day. We create spaces where people feel at home, supported and inspired.
If you’re passionate about helping others and love creating great experiences, you’ll feel right at home with us. With over 130 centres across England and Wales, there’s loads of room to grow. Many of our team have built amazing careers doing what they love, helping customers day-to-day and making people feel good.
We’re proud to be a workplace where everyone is welcome, valued and supported to thrive - because when our team reflects the communities we serve, we all grow stronger together.
About the role
An outstanding opportunity has arisen to form part of our Senior Management Team as the Operations Manager at the Stour Centre in Ashford working for Freedom Leisure, one of the fastest growing and successful leisure and cultural trusts in the UK.
Responsibilities
The Operations Manager will specifically take the lead on health & safety, facility management, cleaning and quality management of the whole centre as well as taking a lead on the management of the poolside operation including the staff team.
The post holder will be part of the Centre Management team and contribute to the overall direction of the centre. All management roles will also be part of the shift rota and will be required to work Duty Manager shifts throughout the week including weekends and evenings.
Requirements
You should already be working at Assistant Manager level or higher within a medium to large operation. The people we are looking for will have the ability to manage a number of priorities at the same time; will be able to build, lead and motivate staff and have a passion for the leisure and cultural services and events. The ability to deliver on tight deadlines under pressure is absolutely essential.
In the event that a high volume of suitable applications are received, the post may close prior to the specified closing date. Please apply as soon as possible if interested.
Hours: 37 hours a week, Monday to Sunday (rota basis)
Requirements
•
Strong people management skills
•
Experience of problem solving, organizational, customer service and staff management
•
An understanding of identifying staff training and development requirements and identifying development opportunities
•
A high awareness of industry developments, new initiatives, trends and research
•
Commercial awareness which translates into contributing to a successful and financially viable operation
•
A passion for the industry demonstrated through continuous professional development
•
Good computer skills and understanding including Microsoft Word, Excel, PowerPoint & Outlook
•
Team orientated approach, able to work across organisation boundaries and demonstrate interest and be supportive of the work of staff and colleagues
•
Excellent time management skills - able to deal with a number of priorities at once
•
Good communication skills
•
To be able to work flexibly with a level of autonomy and decision making confidence
•
Current Pool Plant Operators Certificate (Desirable)
•
NPLQ Qualification (Desirable)
Benefits
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind, so what can we offer you?
•
Company pension
•
Cycle-to-work and car leasing tax-efficient schemes
•
Discounted staff membership (including family members)
•
Employee Assistance Programme: 24/7 confidential, independent and professional counselling
•
Financial advice
•
Incremental annual leave entitlement
•
My Staff Shop employee benefits scheme, offering discounts on cinema tickets, travel, high street e-vouchers, gift cards, days out, leisure activities and everyday spending
•
Fully funded training and development, with career progression opportunities
•
Various insurance and savings schemes
Closing date: 20th November 2026
Salary: up to £27,128 per annum
Legal
At Freedom Leisure, we believe a diverse workforce strengthens our organisation and enhances the services we provide. We welcome applications from suitably qualified candidates regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.