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T-
T-Mobile

Mobile Associate, Bilingual | Spanish - Retail Sales

Salary$20 – $18k
LocationWashington, District of Columbia
Work modeon-site
Typefull-time
SeniorityEntry
EquityIncluded
Company size10,000+ people
First seenOct 7, 2026 · 4d ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Must have9
High School Diploma/GED
Must be fluent in English and Spanish
Change Agility
Communication
Customer Problem Solving
Customer Service
Engaging People
Multitasking
Sales
Nice to have1
6 months of customer service and/or sales experience, Retail environment
Eligibility2
At least 18 years of age
Legally authorized to work in the United States
Benefits
Stock grant
Employee stock purchase plan
401(k)
Medical insurance
Dental insurance
Vision insurance
Flexible spending account
Paid time off
Paid holidays
Paid parental leave
Paid family leave
Family building benefits
Backup care
Tuition assistance
Short term disability
Long term disability
Life insurance
Mobile service discount
Home internet discount
Pet insurance
Commuter benefits
Benefits
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!
About the role
Job Overview
This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery.
Job Responsibilities:
•
Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs
•
Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions
•
Complete required training to build knowledge of products, services, systems, and processes for effective customer support
•
Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories
•
Also responsible for other duties/projects as assigned by business management as needed
Education and Work Experience:
•
High School Diploma/GED (Required)
•
6 months of customer service and/or sales experience, Retail environment. (Preferred)
Knowledge, Skills and Abilities:
•
Change Agility (Required)
•
Communication (Required)
•
Customer Problem Solving (Required)
•
Customer Service (Required)
•
Engaging People (Required)
•
Multitasking (Required)
•
Sales (Required)
•
Must be fluent in English and Spanish (Required)
•
At least 18 years of age
•
Legally authorized to work in the United States
Travel:
Travel Required (Yes/No): No
DOT Regulated:
DOT Regulated Position (Yes/No): No
Safety Sensitive Position (Yes/No): No
Hourly Base Pay: $20.50, plus $5.00 per hour training pay.
Within the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay. Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.
At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays - which total about 4 weeks for new full-time employees and about 2.5 weeks for new part-time employees annually - paid parental and family leave, family building benefits, back-up care, enhanced family support, childcare subsidy, tuition assistance, college coaching, short- and long-term disability, voluntary AD&D coverage, voluntary accident coverage, voluntary life insurance, voluntary disability insurance, and voluntary long-term care insurance. We don’t stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs! To learn about T-Mobile’s amazing benefits, check out www.t-mobilebenefits.com.
Never stop growing!
About the company
As part of the T-Mobile team, you know the Un-carrier doesn’t have a corporate ladder–it’s more like a jungle gym of possibilities! We love helping our employees grow in their careers, because it’s that shared drive to aim high that drives our business and our culture forward. By applying for this career opportunity, you’re living our values while investing in your career growth–and we applaud it. You’re unstoppable!
Legal
T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, genetic information, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.
Talent comes in all forms at the Un-carrier. If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing [email protected] or calling 1-844-873-9500. Please note, this contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.
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