· Serve & Sell: Greet customers, understand needs, recommend fits/sizes, cross-sell, and close at POS (Shopify or similar).
· Operations: Replenish stock, size and fold, back-of-house organization, receive deliveries, and keep the floor immaculate.
· Loss Prevention: Tag product, follow EAS procedures, maintain fitting room standards, and escalate concerns appropriately.
· Brand Standards & VM: Execute visual guidelines, size runs, and window refreshes; keep displays aligned with brand direction.
· Events & Drops: Assist with launch days, influencer visits, and extended trading hours.
· KPIs: Contribute to daily targets (conversion, UPT, ATV) and customer satisfaction scores.
· H&S Compliance: Follow safety, fire code, and incident reporting procedures.