Analyst I, Systems Operations
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Before you apply
LocationOFF USA: FL Jacksonville (4800 Deer Lake Drive), United States
Work modeon-site
Typefull-time
SeniorityEntry
Experience3+ yrs
DepartmentService Reliability
Company size10,000+ people
First seenOct 17, 2026 · 2w ago
Verified live3d ago
At a glanceSummarised by Seekless from the posting.
3+ years of functional MVS systems experience, specifically related to Operating systems and a Sysplex environment
Prior experience with software development, infrastructure development, or operations
Proficiency in JCL and JCLCheck
Proficiency in Broadcom's ESP product
Strong experience with general system administration (Linux/Unix) with a focus on IBM Mainframe
Proficiency with TSO, LIBRARIAN and VSAM utilities
Experience in leveraging automation frameworks
Experience with Agile methods (Scrum/Kanban) for organizing project deliverables and tracking progress (Jira)
Experience with Git and/or code repository services (SVN, CVS, BitBucket, GitHub, etc.)
Experience with Broadcom ESP and general workload management tools for the IBM Mainframe
Experience in a Technical Operations role and/or Mainframe operations role
Skills
JCL
JCLCheck
Broadcom ESP
TSO
LIBRARIAN
VSAM
Git
SVN
CVS
BitBucket
GitHub
Jira
Linux/Unix
IBM z/OS
MVS
Job Purpose
As an Automation Engineer within the Service Reliability department at Intercontinental Exchange (NYSE: ICE), you will play a critical role in enhancing the reliability and efficiency of our mainframe. Your primary focus will be on developing and maintaining automation tools and solutions that meet our high standards for customer service and incident reduction. You will collaborate closely with the operations and support teams to implement automation changes, troubleshoot issues, and drive continuous improvement projects related to our mainframe. Your expertise will help ensure the stability and performance of our infrastructure, enabling our customers to manage risk and make informed decisions globally.
Responsibilities
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Develop and Maintain Tools: Build, deliver, and maintain tools and solutions for our operations platforms to meet customer service standards and reduce incidents.
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Troubleshooting: Actively troubleshoot issues during validation and production phases.
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Process Optimization: Update existing processes and design new ones to optimize performance.
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Customer Collaboration: Work with internal customers to understand their infrastructure automation requirements.
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Continuous Improvement: Participate in or lead continuous improvement projects driven by automation.
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Team Collaboration: Collaborate with team members to enhance existing projects.
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Quality Measurement: Create quality measurements to track project improvements.
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Technical Analysis: Provide technical analysis, resolve problems, and propose solutions in a 24/7 production environment.
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Documentation: Build and maintain both technical documentation and Standard Operating Procedures for break fix.
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On-Call Rotation: Participate in an on-call rotation as needed.
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Additional Duties: Perform any other activities as directed by management.
Knowledge and Experience
•
3+ years of functional MVS systems experience, specifically related to Operating systems and a Sysplex environment.
•
Software Development: Prior experience with software development, infrastructure development, or operations.
•
JCL / JCLCheck: Proficiency in JCL and JCLCheck.
•
Broadcom ESP: Proficiency in Broadcom’s ESP product.
•
Server Administration: Strong experience with general system administration (Linux/Unix) with a focus on IBM Mainframe.
•
IBM z/OS: Proficiency with TSO, LIBRARIAN and VSAM utilities.
•
Automation Frameworks: Experience in leveraging automation frameworks.
•
Agile Methods: Experience with Agile methods (Scrum/Kanban) for organizing project deliverables and tracking progress (Jira).
•
Version Control: Experience with Git and/or code repository services (SVN, CVS, BitBucket, GitHub, etc.).
Preferred Knowledge and Experience
•
Scheduling Tools: Experience with Broadcom ESP and general workload management tools for the IBM Mainframe.
•
Technical Operations: Experience in a Technical Operations role and/or Mainframe operations role.
Legal
Intercontinental Exchange, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to legally protected characteristics.
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