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XC
Xcellink Pte Ltd
Service Delivery Manager (Applications)
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Location
Singapore, Central Singapore, Singapore
Type
full-time
Seniority
Senior
Experience
8+ yrs
Department
Talent Placement
Company size
1,001–5,000 people
First seen
Oct 6, 2026 · 5d ago
Verified live
1d ago
At a glance
Summarised by Seekless from the posting.
Must have
4
Tertiary qualifications in Computer Science, Information Technology or related degree
Minimum 8 years' experience in Service Delivery related to application operations and process management
Self-motivated, driven, a good team player and strong ability to multi-task
Excellent verbal, written communication and interpersonal skills
Nice to have
2
Experience in managing heterogeneous computing environments or supporting complicated health IT solutions
Relevant Project Management or ITIL Service Management certifications
Responsibilities
•
Understand business and application requirements, translate and work with infrastructure teams to deliver solutions that meet budget and timeline.
•
Collaborate and coordinate with other teams on user access reviews, disaster recovery or business continuity exercises.
•
Provide support for all large-scale activities like system maintenance; project go-live, disaster recovery exercise or high severity incidents.
•
Provide support during high severity incidents by interfacing with infrastructure and security teams.
•
Develop or fine-tune operating procedures to improve operational efficiency, adherence to policies or industry best practices.
•
Document and develop system documentations for all supported applications and their interfaces with infrastructure for operations purposes.
•
Manage relationships between application and infrastructure teams through brokering and collaboration.
•
Prepare and present proposals to seek approval and secure funds for Service Delivery Operations.
Requirements
•
Tertiary qualifications in Computer Science, Information Technology or related degree;
•
Minimum 8 years’ experience in Service Delivery related to application operations and process management;
•
Self-motivated, driven, a good team player and strong ability to multi-task;
•
Excellent verbal, written communication and interpersonal skills;
•
Experience in managing heterogeneous computing environments or supporting complicated health IT solutions are preferred
•
Relevant Project Management or ITIL Service Management certifications will be an advantage.
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