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Flexible Working Options
Hybrid Working
Job Description Summary
As a Senior Service Specialist, you will be the go-to expert for complex service issues and escalations. They lead training sessions, contribute to service strategy, and manage high-priority service issues. This role emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality.
Job Description
Responsibilities
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Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems.
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Personally meets customer needs related to standard products and services and/or supervises a team of customer advisors.
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Delivers prescribed outcomes by working as directed within established data management systems and procedures.
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Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation.
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Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager.
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Identifies shortcomings in current compliance processes, systems and procedures; develops ad hoc solutions to immediate problems within assigned unit and/or discipline.
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Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems.
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Makes sure that a portfolio of suppliers are delivering required levels of service while reporting to senior colleagues.
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Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.
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Delivers outcomes by managing others and working within established systems.
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Analyses customer needs and defines and delivers prescribed products by performing designated development/engineering activities using established systems.
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Develops and/or delivers elements of a strategic planning system with guidance from senior colleagues.