Guarantee the best customer experience within the store providing all the support that customer might require. To achieve this, it will be key to possess good product and fashion knowledge, positive attitude and will to make customers feel at home.
It will be necessary to be familiar with the sales indicators and focus on improving them. To accomplish this, Multifunctional Sale Associate’s will have to be focus on all the tools available to foster the omnichannel experience.
They will need to ensure that the standards of the shopfloor are spotless: product well replenished and store clean, tidy and merchandised in an attractive way in order to maximize sales and offer the experience that our customers deserve. In terms of security standards either in fitting room, stockroom, shopfloor or cash desk, they must be followed at all times.
Different tools will be provided to cover the tasks mentioned above and it is crucial that these tools are used efficiently and in a respectful and appropriate way.
While working at the cash desk, Multifunctional Sales Associates are expected to process all the till transactions in a smooth, efficient and accurate way to assure that the last part of the experience in the store is enjoyable and satisfactory for the customer and assure that all the policies and procedures are followed.
When working in the stockrooms, Multifunctional Sale Associates are expected to get involved in all the duties related with the operations of the back areas: delivery, replenishment, transfers in & out, maintenance of the standards of the stockroom, inventories and keeping the area clean, tidy and organized.
Multifunctional Sales Associates are expected to share their knowledge with new starters and provide basic training and collaborating in their onboardings. At all times, they will be expected to behave according to the values of Mango.
The wellbeing of all our staff is key, and because of that, it is expected to carry all the above following at all the times our Health and Safety standards.