Collection Agent
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Before you apply
LocationWichita, Kansas, United States
SeniorityEntry
DepartmentBanking
Company size1,001–5,000 people
PostedDec 14, 2020 · 5y ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Dec 14, 202095% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
High school diploma or GED
6+ months of phone-based collections, customer service, or sales experience
Data-entry experience
Successful decision making and negotiating abilities
Attention to detail and ability to multi-task
Ability to work a flexible schedule
Ability to work in a MS Windows-based environment
Call center collections experience
Complying with FDCPA and state legal requirements
Skills
MS Windows
*** This is where your organization can create a consistent intro to all of your jobs, creating consistency in voice and messaging across all job posts
*** C’est ici que votre organisation peut créer une introduction cohérente à tous vos emplois, en créant une cohérence dans la voix et la messagerie dans tous les postes.
About the role
Collections Specialist
Collections Call Center Representative
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Work Schedule:
The earliest work schedule would start at 8 a.m.
The latest work schedule would start at 9 p.m.
We do have a need for flexibility to work Saturdays now and Sundays in the future.
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Bring your customer service skills and exceptional phone etiquette to our dynamic call center!
Right now, we are seeking Collections Call Center Representatives to join our collections team**.** Our energized and entrepreneurial culture is ideal for challenging your skills, expanding your experience, and growing your career. If you’re experienced in collections, customer service, and/or sales, a rewarding career is just a click away! Apply today!
As a Collections Call Center Representative, you will collect unpaid/past due revenue with the overall intent to return the customer back to good standing. You will be responsible for providing respectful and courteous service on every call to create a positive experience for the customer.
Responsibilities include:
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Verifying account information and updating as needed
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Documenting each call
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Meeting and exceeding company collections standards as well as call quality standard scores
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Complying with FDCPA and state legal requirements
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Providing appropriate payment options and negotiating according to language of company loan agreements
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Obtaining debit or credit card data from customer and save in customer record
Job Requirements:
As a Call Center Collections Representative, you’ll have opportunities to take initiative and provide solutions for challenges on a daily basis. A positive attitude, excellent communication skills, strong problem solving abilities, and sound judgment are essential for success in this role.
Specific requirements:
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High school diploma or GED
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6+ months of phone-based collections, customer service, or sales experience
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Call center collections experience, a plus
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Data-entry experience
•
Successful decision making and negotiating abilities
•
Attention to detail and ability to multi-task
•
Ability to work a flexible schedule
•
Ability to work in a MS Windows-based environment
*** Similar to the introduction that can precede all job descriptions, an outro can also be formatted for consistency on all posts
*** Semblable à l’introduction qui peut précéder toutes les descriptions de poste, une outro peut également être formatée pour la cohérence sur tous les messages