BlackStone eIT, a leader in the technology solutions space, is looking for a dedicated Technical Specialist to join our dynamic team. As a Technical Specialist, you will play a crucial role in providing expert technical support and solutions to our clients, ensuring the smooth operation and maintenance of our software products. This position requires a blend of technical expertise and strong problem-solving skills to meet our clients’ diverse needs.
Responsibilities
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Provide technical support to clients, addressing inquiries and resolving issues promptly and efficiently.
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Collaborate with development teams to identify and troubleshoot software bugs and performance issues.
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Conduct system installations, configurations, and upgrades as necessary.
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Develop and maintain detailed documentation on system configurations, processes, and user guides.
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Assist in training end-users on software functionalities and best practices.
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Stay up-to-date with product updates and emerging technologies to provide informed recommendations to clients.
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Participate in project planning and execution to ensure alignment between technical solutions and client needs.
Requirements
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Bachelor’s degree in Computer Science, Information Technology, or a related field.
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Minimum of 3 years of experience in a technical support or specialist role.
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Proficiency in troubleshooting software applications, systems, and networks.
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Solid understanding of database management and SQL.
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Experience with software installation, configuration, and upgrade processes.
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Strong analytical and problem-solving skills.
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Excellent communication and interpersonal skills with a focus on customer service.
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Ability to work independently as well as part of a collaborative team environment.
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Familiarity with Agile methodologies is a plus.
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Relevant certifications in technology (such as CompTIA, Microsoft, or Cisco) are a plus.