ACIS Service Portfolio Leader
Read straight from GE Vernova's careers page, verified 4d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
LocationHouston; Remote
Work modehybrid
SeniorityLead
Experience15+ yrs
DepartmentGSI NAM Region Service
Company size10,000+ people
PostedOct 30, 2026 · 1w ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
Engineering, Project Management or Operations degree or equivalent in Electrical and Mechanical Engineering
15 years of experience in Customer Service functions
Excellent networker, team player and manager having the ability to guide without dictating
Good communication skills
Dynamic and challenging, able to act as a change agent and to empower others
Pragmatic sense to approach challenges
Ambitious, potential to grow
High results and quality orientation
Very good negotiation skills (internally and externally with customers)
Customer Service
Process improvement as well as service specifics to determine and satisfy customer requirements
Ensure management quality with the goal of enhancing the company's image
Skills
Electrical Engineering
Mechanical Engineering
Job Description Summary
Reporting to the GSI NAM Region Service leader, The ACIS Portfolio Manager is responsible for leading core operational processes supporting ACIS Services for Industrial or Utility Customers. This role provides operational leadership across Intent to Remittance (ITR)-related activities, ensuring readiness, alignment, execution, and effective coordination across project, service, commercial, and support teams. The position drives commerical and operational processes to support business objectives, customer requirements, and service delivery performance.
The position will lead a team of indirect reports and work closely with cross-functional partners including sourcing, quality, EHS, project management, operations, and other services stakeholders to drive execution excellence.
This role is based in Houston, TX and requires approximately 40% to 50% travel to support project sites, field operations, and business activities across North America.
Job Description
Essential Responsibilities:
Support ACIS Service Business Development, Tendering and Operations strategy and processes in collaboration with the NAM Services Leaders (Commercial and Operations). Strong focus on new service offering development and execution activities in line with Safety, Quality, Delay and Costs standards as well as maximizing Customers satisfaction.
Portfolio Management:
· The ACIS Service Portfolio is responsible for managing ACIS Service portfolio for industrial or utility customers. Tasked with developing business and ensuring operations across all projects in the portfolio
· Responsible for the Activity P&L (Profit and Loss). Has project execution responsibility and Margin improvement vs Operating Plan.
· Drive operational consistency, standardization, and governance across service support activities
· Ensure processes and resources are aligned to meet business, project, and customer requirements
· Support execution planning and operational issue resolution across the services organization
· Support reporting, reviews, and escalation management for portfolio health and execution status
· Ensure operational risks are identified early and mitigated through proactive action planning
ITR – Intent to Remittance Management :
· Provide leadership across Inquiry to Order (ITO) and Order to Remittance (OTR) activities relevant to specific customers in the ACIS Services portfolio
· Align operations strategy based on Commercial strategy
· Support the development of new service and business based on customers challenges and market trends.
· Partner with commerical teams and operations team to support key customers.
· Ensure operational milestones, handoffs, and process requirements are clearly defined and executed across the ITO and OTR lifecycle
· Project management, ensure proper follow-up of project execution governance including kick-off meeting, project review and postmortem of the activity
Financial responsibility for the portfolio
Mandatory Requirements:
•
Education / Experience
Engineering, Project Management or Operations degree or equivalent in Electrical and Mechanical Engineering. 15 years of experience in Customer Service functions.
•
Business Understanding
•
undefined
•
Specific knowledge
•
undefined
•
Excellent networker, team player and manager having the ability to guide without dictating. Good communication skills. Dynamic and challenging, able to act as a change agent and to empower others. Pragmatic sense to approach challenges. Ambitious, potential to grow. High results and quality orientation.
•
Very good negotiation skills (internally and externally with customers)
•
Customer Service
•
Process improvement as well as service specifics to determine and satisfy customer requirements. Ensure management quality with the goal of enhancing the company’s image.