● Greet every customer warmly, creating meaningful connections by answering questions and offering thoughtful, personalized recommendations.
● Prepare coffee, tea, and specialty beverages with precision and consistency, prioritizing quality to deliver an exceptional customer experience.
● Operate and maintain the ice cream machine, including proper setup, daily cleaning, restocking, and serving ice cream according to brand and food-safety standards.
● Maintain cleanliness and organization throughout both work and customer areas by wiping down surfaces, dusting, and keeping the shop polished, welcoming, and guest-ready at all times.
● Demonstrate consistent care and respect for all equipment, including the espresso machine, grinders, PUQ press, knock box, and ice cream machine, ensuring proper use, cleanliness, and functionality.