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Workday Zillow Zillow Group External

Senior Instructional Designer, Mortgage

Salary$104k – $174k
LocationRemote-USA
Work moderemote
Typefull-time
DepartmentMortgage Enablement
EquityIncluded
Company size10,000+ people
First seen4d ago
Verified live10h ago
About the team
The Mortgage Enablement team at Zillow Home Loans builds capability across the full mortgage organization — every sector of sales and fulfillment. From loan officers and sales operations through underwriting, processing, and closing, we design, deliver, and govern the training, content, and systems support that help our people do complex, regulated work accurately and confidently. That spans new hire onboarding, continual education, living process and policy documentation, Encompass and learning technology support, and the measurement that tells us what’s actually working.
We operate as a connected group of specialists: content strategists and instructional designers who build, facilitators who deliver, process and systems experts who keep everything technically accurate, and program and operations partners who keep the work moving — across US and India-based teams. We partner closely with sales and fulfillment leadership and with SMEs throughout the business, and we hold a high bar for accuracy, clarity, and learner experience. Individual roles on the team may focus on a specific audience, but we all work toward the same outcome: people who are ready, confident, and well supported in their work.
About the role
The Senior Instructional Designer, Mortgage is the content production engine for ZHL’s Mortgage Enablement team — solely focused on building high-quality training materials across all formats and mortgage fulfillment functions. Working within the curriculum architecture set by the Manager, Programs & Content Strategy, this role builds training materials, Highspot SOPs, and Zillow University eLearning courses that meet the team’s standards for accuracy, engagement, and learner readiness. This is a role requiring deep instructional design expertise and the ability to operate independently on complex, ambiguous content challenges.
You Will Get To:
•
Build training materials, job aids, SOPs, and eLearning content across all fulfillment functions (underwriting, processing, closing, funding, disclosure desk)
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Create and maintain Highspot SOPs in partnership with the content team and functional SMEs
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Develop ZU (Zillow University) courses in partnership with the Manager, Learning Design & Delivery
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Manage content revision cycles when process, system, or policy changes require material updates
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Support the Manager, Programs & Content Strategy on curriculum builds and content quality review
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Contribute to and help maintain the team’s content standards and design frameworks
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Proactively identify content gaps and recommend curriculum improvements
This role has been categorized as a Remote position. “Remote” employees do not have a permanent corporate office workplace and, instead, work from a physical location of their choice, which must be identified to the Company. U.S. employees may live in any of the 50 United States, with limited exceptions.In California, Connecticut, Maryland, Massachusetts, New Jersey, New York, Washington state, and Washington DC the standard base pay range for this role is $112,800.00 - $180,200.00 annually. This base pay range is specific to these locations and may not be applicable to other locations. In Colorado, Hawaii, Illinois, Maine, Minnesota, Nevada, Ohio, Rhode Island, Vermont, and Virginia the standard base pay range for this role is $107,200.00 - $171,200.00 annually. The base pay range is specific to these locations and may not be applicable to other locations.In addition to a competitive base salary this position is also eligible for equity awards based on factors such as experience, performance and location. Actual amounts will vary depending on experience, performance and location. Employees in this role will not be paid below the salary threshold for exempt employees in the state where they reside.
Who you are
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8+ years of experience in instructional design, curriculum development, or content creation for a professional training environment
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Mortgage industry experience, with a demonstrated track record of building training content for mortgage sales or fulfillment audiences such as underwriting, processing, closing, funding, etc.
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Expert-level proficiency in eLearning authoring tools and LMS platforms
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Demonstrated ability to translate complex operational content from SME input into clear, learner-ready materials
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Strong command of adult learning principles and instructional design frameworks
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Ability to manage multiple concurrent content projects with minimal supervision — plans own work, resolves conflicts, keeps stakeholders informed
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Excellent writing and editing skills; high attention to detail on content quality, accuracy, and consistency
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Comfort with ambiguity; able to define scope and structure for content projects where requirements are not fully specified upfront
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Cross-functional collaboration skills; regularly coordinates with SMEs, managers, and delivery staff
Preferred Qualifications:
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Experience with Highspot or similar content management/enablement platforms
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Instructional design certification
Get to know us
At Zillow, we’re reimagining how people move—through the real estate market and through their careers. As the most-visited real estate platform in the U.S., we help people navigate buying, selling, financing and renting with greater ease and confidence. Whether you’re working in tech, sales, operations, or design, you’ll be part of a company reshaping an industry and helping more people make home a reality.
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