Patient Financial Counselor 1
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Before you apply
LocationEast Hospital
Also inEast Hospital - Main (0398)
Work modehybrid
Typefull-time
SeniorityEntry
DepartmentPrecert and Financial Counseling
Company size10,000+ people
PostedOct 22, 2026 · 2w ago
Verified live4d ago
At a glanceSummarised by Seekless from the posting.
High School diploma or equivalent
At least 6 months in healthcare setting and/or revenue cycle department or customer service experience OR at least 6 months experience in a financial counseling role and demonstrated success of meeting standards from previous employer
At least 6 months experience utilizing Microsoft Office programs with an emphasis in Word and Excel
At least 6 months experience utilizing computers and websites
Interpersonal, verbal and written communication skills
Experience utilizing some or all of the following technologies: web camera, check reader, electronic insurance eligibility systems, insurance websites, ACD telephone systems, workforce management systems
Ability to resolve conflicts independently and within team
Ability to handle difficult customers in stressful situations, critical thinking and problem solving skills
Self-motivated & dependable
Detail oriented, highly organized and able to perform duties with a high level of accuracy
Escalates issues appropriately to upper management
Works independently & identifies opportunity for new work when time allows
Works collaboratively with others
Collects payments and sets up payment arrangements
Ability to multi-task and independently prioritize those tasks and routes work appropriately without involvement of supervisor
Associates degree or higher preferred
At least 1 year experience in healthcare setting and/or revenue cycle department or customer service experience OR at least 1 year experience in a financial counseling role
At least 1 year experience with insurance verification/identification, Microsoft Office, Medical Terminology and EPIC or other EMR
At least 1 year experience utilizing computers and websites
Experience training others
Participates in Process Improvement Initiatives/Special Projects
Final candidates are subject to successful completion of a background check
A drug screen or physical may be required during the post offer process
Skills
Microsoft Office
Word
Excel
EPIC
web camera
check reader
electronic insurance eligibility systems
insurance websites
ACD telephone systems
workforce management systems
Hiring process
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Job Title:
Patient Financial Counselor 1
Department:
East | Precert and Financial Counseling
Responsibilities
To interview and/or review uninsured or underinsured patients (inpatients, outpatient’s surgeries and observation patients) daily, and to obtain third party billing information or to establish payment arrangements, financial clearance, including Medicaid, HCAP, or Charity program.
Position Summary
The Financial Counselor responsibilities include understanding and verifying coverage for Outpatient, Inpatient and Ambulatory Surgery Services, financial counseling, and making recommendations to customers or family members for various third party financial assistance programs or recommend payment plans.
Minimum Qualifications
For Hire:
High School diploma or equivalent. At least 6 months in healthcare setting and/or revenue cycle department or customer service experience OR at least 6 months experience in a financial counseling role and demonstrated success of meeting standards from previous employer. At least 6 months experience utilizing Microsoft Office programs with an emphasis in Word and Excel. At least 6 months experience utilizing computers and websites. Demonstrates interpersonal, verbal and written communication skills. Has experience utilizing some or all of the following technologies: web camera, check reader, electronic insurance eligibility systems, insurance websites, ACD telephone systems, workforce management systems. Ability to resolve conflicts independently and within team. Ability to handle difficult customers in stressful situations, critical thinking and problem solving skills. Self-motivated & dependable. Detail oriented, highly organized and able to perform duties with a high level of accuracy. Escalates issues appropriately to upper management. Works independently & identifies opportunity for new work when time allows. Works collaboratively with others. Collects payments and sets up payment arrangements. Ability to multi-task and independently prioritize those tasks and routes work appropriately without involvement of supervisor.
On going:
Associates degree or higher preferred. At least 1 year experience in healthcare setting and/or revenue cycle department or customer service experience OR at least 1 year experience in a financial counseling role. At least 1 year experience with insurance verification/identification, Microsoft Office, Medical Terminology and EPIC or other EMR. At least 1 year experience utilizing computers and websites. Experience training others. Participates in Process Improvement Initiatives/Special Projects.
Demonstrates competency measured by annual quality checks. Participates in Health System and Departmental In-services, education forums, and meetings as required.
Additional Information:
Location:
East Hospital - Main (0398)
Position Type:
Regular
Scheduled Hours:
40
Shift:
First Shift
Final candidates are subject to successful completion of a background check. A drug screen or physical may be required during the post offer process.
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Legal
The university is an equal opportunity employer, including veterans and disability.
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