Some of the problems you’ll solve:
🔍 Where does the Commercial Property claims process create unnecessary delay, rework, or uncertainty? Map the claim lifecycle from FNOL through investigation, coverage evaluation, damage assessment, restoration, settlement, and closure to identify friction points and improvement opportunities.
🧩 What information is missing, inconsistent, or difficult to use when claim decisions are made? Identify gaps in the policy, loss, inspection, estimate, vendor, business interruption, and documentation data claims teams need to make sound decisions.
📐 What does a high-quality, defensible Commercial Property claim look like? Define practical standards for investigation, coverage analysis, damage assessment, documentation, estimating, reserving, vendor coordination, and settlement decisions.
💸 Where are we losing time, money, or trust? Identify ways to reduce claim duration, improve estimate and reserve accuracy, limit leakage and litigation exposure, strengthen vendor performance, and help insureds recover faster.
🤖 Where can automation create real leverage without weakening claim quality or compliance? Identify workflows where structured data, intelligent routing, automation, or AI can improve consistency and speed while preserving appropriate human judgment and controls.
How you’ll make an impact:
🧭 Bring the real Commercial Property claims process into product decisions. Translate claims expertise into product requirements, workflows, edge cases, and decision frameworks.
🔗 Connect the operational, coverage, and financial picture. Help teams understand how claim decisions affect indemnity spend, expense management, reserves, business-interruption exposure, vendor costs, litigation risk, and loss performance.
🛠 Improve the inputs and outputs of the claims process. Shape how loss, inspection, estimate, policy, vendor, and financial information is captured and structured, then improve the workflows, reporting, automation, and product experiences built from it.
🤝 Align teams around the same definition of quality. Partner across Product, Engineering, Analytics, Claims Operations, Finance, Customer Success, and Leadership to address root causes and drive improvements.
📊 Turn operational insight into measurable product improvements. Prioritize changes that improve claim outcomes—not just workflow activity.
🎓 Serve as a trusted internal authority on Commercial Property claims. Guide teams through coverage evaluation, damage assessment, scoping and estimating, restoration, business interruption, reserving, vendor coordination, documentation, and settlement.
💬 Make complex claims concepts understandable and usable. Clearly communicate findings, tradeoffs, and recommendations across technical and non-technical audiences.