Client Onboarding Manager
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Before you apply
LocationCebu City, Cebu, Philippines
Work modeon-site
Typefull-time
SeniorityMid
Experience3+ yrs
DepartmentClient Successs & Onboarding
Company size51–200 people
PostedApr 29, 2026 · 6mo ago
Verified live13h ago
May no longer be actively hiring
Posted by the company on Apr 29, 2026
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in Business, Finance, or related field
Minimum of 3 years in client services or a related field within the financial services industry
Strong organizational and multitasking abilities
Excellent verbal and written communication skills
Strong problem-solving skills and attention to detail
Proficient in using CRM tools and related software
Skills
CRM
Benefits
Health insurance
Dental insurance
Optical insurance
Paid vacation
Educational assistance
Training provided
Overview of the Role
The Client Onboarding Manager ensures a seamless and exceptional onboarding experience for new clients, fostering a strong relationship from the first interaction and setting the foundation for long-term success. The Client Onboarding Manager will be responsible for guiding clients and their respective team members through the initial stages of engagement, ensuring they feel valued, understood, and confident in our services.
Main duties include:
1.
Manage the end-to-end onboarding process for new clients, ensuring all necessary documentation and procedures are completed accurately and efficiently.
2.
Build and maintain strong relationships with clients, acting as their primary point of contact during the onboarding phase.
3.
Participate in client engagement activities such as Business Discovery Tour, Client Conference, and other client visits.
4.
Continuously seek opportunities to improve the onboarding process, ensuring it is as smooth and efficient as possible.
5.
Facilitate training and provide support to clients and team members to ensure they understand systems and processes.
6.
Collect and analyze feedback from clients to identify areas for improvement and ensure client satisfaction.
7.
Conduct Partnering for Performance sessions with both clients and team members to address teething issues during onboarding.
8.
Foster a positive and engaging work environment for team members, ensuring our core values are lived and fundamentals are observed regularly.
9.
Lead and manage newly onboarded frontline team members
Requirements
•
Bachelor’s degree in Business, Finance, or related field
•
Minimum of 3 years in client services or a related field within the financial services industry
•
Strong organizational and multitasking abilities
•
Excellent verbal and written communication skills
•
Strong problem-solving skills and attention to detail
•
Proficient in using CRM tools and related software
Benefits
•
500k per incident HMO coverage + Dental & Optical benefits
•
2-week paid Christmas vacation
•
25k Educational Assistance
•
Training and equipment will be provided
•
Fixed schedule of Monday-Friday from 7 AM to 4 PM