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EncoraL2/L3 Support Engineer
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Before you apply
LocationMexico, Mexico; Mexico City
Also inGuadalajara
Work modehybrid
Typefull-time
SenioritySenior
Experience5+ yrs
DepartmentMexico Billable
Company size5,001–10,000 people
PostedAug 6, 2026 · 3mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
5+ years of software development/production support experience
Bachelor's degree (U.S. or equivalent)
Strong understanding of Data Structures and their practical applications
Proven problem-solving skills in development or production environments, including root cause analysis
Proficient in UNIX troubleshooting, ETL/batch processes, and capacity management
Excellent communication skills to articulate technical and functional aspects of problems to drive solutions
Proficiency in Java 8+ and one of the following programming languages: C, C++, or Angular
Experience with one of the following scripting languages: Shell script, Perl, JavaScript, or Python
Familiarity with RDBMS environments such as Sybase ASE/IQ, Oracle, or DB2
Experience in the Financial Services Industry
Knowledge of Cluster Computing and Big Data solutions (e.g., Spark, Hadoop, HDFS) using public cloud
Degree in Computer Science
Skills
Java 8+
C
C++
Angular
Shell script
Perl
JavaScript
Python
Sybase ASE
Sybase IQ
Oracle
DB2
Spark
Hadoop
HDFS
UNIX
RDBMS
Job Title: L2/L3 Support Engineer
Requirements
Key Skills: Production Support, Java 8+ or C, C++, or Angular and experience with one of the following scripting languages, Shell script, Perl, JavaScript, or Python
Experience: 5+ years
About the role
Location Mexico City or Guadalajara
Mode: Hybrid
We at Coforge are hiring Position (22655) with the following skill set.
As a Production Management Specialist you will play a critical role in supporting the Firm various business functions through effective management of technologies and systems.
Responsibilities
•
Collaborate with team members to analyze and resolve application issues.
•
Identify defects, discrepancies, and trends through code debugging and log analysis.
•
Manage incidents and communicate effectively with users, application owners, and senior stakeholders.
•
Enhance application stability and performance by identifying patterns and advising on permanent fixes.
•
Utilize tools developed by the Engineering team to automate failure responses and monitor production health.
•
Identify and automate alerts and processes in collaboration with theEngineering team.
•
Challenge existing application setups and suggest improvements for stability.
•
Participate actively in the Change Management process to manage production risks.
•
Develop and improve run books to minimize operational errors and enhance efficiency.
•
Create reports that provide trending statistics to track application health and service performance.
•
Willingness to learn and support proprietary technologies not available in the marketplace.
Required Qualifications
•
Bachelor?s degree (U.S. or equivalent) and five (5) years of software development/production support experience.
•
Strong understanding of Data Structures and their practical applications.
•
Proven problem-solving skills in development or production environments, including root cause analysis.
•
Proficient in UNIX troubleshooting, ETL/batch processes, and capacity management.
•
Excellent communication skills to articulate technical and functional aspects of problems to drive solutions.
•
Proficiency in Java 8+ and one of the following programming languages: C, C++, or Angular.
•
Experience with one of the following scripting languages: Shell script, Perl, JavaScript, or Python.
•
Familiarity with RDBMS environments such as Sybase ASE/IQ, Oracle, or DB2.
Required Qualifications
•
Experience in the Financial Services Industry.
•
Knowledge of Cluster Computing and Big Data solutions (e.g., Spark, Hadoop, HDFS) using public cloud.
•
Degree in Computer Science.
Posted On: August 6, 2026
Legal
At Coforge, we hire professionals based solely on their skills and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.