Counter Service Officer
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Before you apply
LocationChina Hong Kong
Work modeon-site
Typefull-time
SeniorityEntry
Experience1+ yrs
Company size1,001–5,000 people
PostedAug 10, 2026 · 2mo ago
Verified live22h ago
At a glanceSummarised by Seekless from the posting.
Secondary education or above
Minimum 1 year of counter service experience in retail banking
Good knowledge in banking products and services
Self-motivated with good sales and service orientation
Good interpersonal and communication skills
Good command of written and spoken English and Chinese (including Putonghua)
Preferably possess qualifications for relevant insurance / investment licenses registration
Mandatory Reference Checking Scheme (“MRC”) for Hong Kong
The Mandatory Reference Checking Scheme is a framework to facilitate Authorized Institutions (“AIs”) to bilaterally obtain reference information during their recruitment process for certain positions, such that misconduct information in an individual’s previous employments can be provided to AIs to inform their employment decisions.
For information related to MRC Scheme, “Frequently Asked Questions for In Scope Individuals” is published by HKAB/Industry Guidelines (https://www.hkab.org.hk/en/home) or further information will be available upon request, if it is applicable to the position(s) applied.
Country of Location:
China Hong Kong
Job Responsibilities:
• Maintain effective counter service operation to ensure quality services are provided to our customers.
• Maintain smooth branch operation and achieve satisfactory audit rating through meeting all requirements of control and service standards.
• Provide quality service to our customers; pro-actively giving feedback, ideas and recommendations for improvement on service quality and work processes.
• Support Branch Manager in meeting the assigned business target through participating in branch selling and promotional activities.
• Comply with anti-money laundering and counter terrorist financing controls in accordance with regulatory standards and CNCBI policies.
• Take accountability for providing excellent service and resolving customer problems promptly and professionally.
Requirements:
Key Responsibilities
•
Perform accurate and efficient counter service operation
•
Provide quality services to customers
•
Cross-sell banking products and make referrals to sales staff
•
Provide other administrative duties as assigned by supervisors
Requirements
•
Secondary education or above
•
Minimum1 year of counter service experience in retail banking
•
Good knowledge in banking products and services
•
Self-motivated with good sales and service orientation
•
Good interpersonal and communication skills
•
Good command of written and spoken English and Chinese (including Putonghua)
•
Preferably possess qualifications for relevant insurance / investment licenses registration