Remote Veterinary Customer Support
Read straight from Petfolk's careers page, verified 1d ago.Seekless can tailor your résumé to it.
Seekless can write your résumé for this posting first.
Before you apply
Salary$18/hr
LocationRemote (United States)
Work moderemote
Typefull-time
SeniorityEntry
Experience1+ yrs
DepartmentMedical
Company size1,001–5,000 people
First seenNov 3, 2026 · 1d ago
Verified live1d ago
Reposted once in the last 6 monthsEarliest listing first seen Oct 16, 2026
How we check a job is still liveAt a glanceSummarised by Seekless from the posting.
1+ year Veterinary customer care position experience required
Comfortable working remotely in a fast-paced, startup environment
Strong written and verbal communication skills
Experience with Vetspire or Gladly CRM
Proficiency in EMR systems, Slack, and Google Suite
High-speed internet, quiet home workspace, and tech-savvy mindset
Availability for a full-time schedule (4 x 10-hour shifts/week) including every weekend availability
Available during 8 AM – 9 PM EST
Reside in one of the following states: NY, VA, NC, SC, GA, AL, FL, TX, OK, KS, AZ, UT, NV, MO, IL, TN, OH, or PA
Skills
Vetspire
Gladly CRM
EMR
Slack
Google Suite
Benefits
Medical insurance
Dental insurance
Vision insurance
Paid time off
401(k)
Remote Veterinary Customer Support Specialist (Full-Time) – Work From Home
Help Us Transform Veterinary Care
Petfolk is reimagining pet care. Our mission is simple: improve the health and happiness of pets, their parents, and the veterinary professionals who serve them. Through innovative technology, modern design, and compassionate service, we’re building the future of veterinary care, and we want you on our team!
We’re looking for a Remote Veterinary Customer Support Specialist to join our Virtual Care team. In this full-time role, you’ll deliver outstanding support to pet parents and veterinary teams via phone, text, and email - all from the comfort of your home.
What You’ll Do:
•
Deliver excellent customer service to pet parents via phone, text, and email
•
Assist with appointment scheduling, basic pet care guidance, and general questions
•
Route medical-related questions to our licensed TeleAdvice veterinary team
•
Collaborate with veterinary clinics and operations teams to ensure a seamless experience
•
Represent Petfolk’s values with empathy and professionalism in every interaction
What You’ll Bring:
•
1+ year Veterinary customer care position experience required
•
Comfortable working remotely in a fast-paced, startup environment
•
Strong written and verbal communication skills
•
High-speed internet, quiet home workspace, and tech-savvy mindset
•
Availability for a full-time schedule (4 x 10-hour shifts/week) including every weekend availability
•
Available during 8 AM – 9 PM EST
•
Reside in one of the following states: NY, VA, NC, SC, GA, AL, FL, TX, OK, KS, AZ, UT, NV, MO, IL, TN, OH, or PA.
Nice To Have:
•
Experience with Vetspire or Gladly CRM
•
Proficiency in EMR systems, Slack, and Google Suite
Pay & Benefits:
•
$18/hour
•
Set Schedule Friday-Monday
•
4-day work week (10-hour shifts)
•
Fully remote role
•
Medical, Dental, and Vision Insurance
•
Generous Paid Time Off (PTO)
•
401(k) with company match
•
Career growth opportunities with a mission-driven team
Why You’ll Love Working at Petfolk:
We’re a people-first company. That means we invest in your well-being, professional development, and overall happiness — just like we do for pets and their parents.
If you’re ready to bring empathy, problem-solving, and your veterinary background to a team that’s changing the industry for the better.
👉 Apply today and join the future of veterinary care!
About the company
At Petfolk, we’re reimagining veterinary care by blending high-quality medicine with a welcoming, connected experience for pets, their families, and the professionals who care for them.