Sr Customer Success Rep
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Before you apply
LocationAtlanta, GA, United States
Work modehybrid
Typefull-time
SenioritySenior
Company size10,000+ people
First seenNov 3, 2026 · 2d ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
experience with direct customer contact
technology consultation
up-selling/cross-selling
communicating with executives
process improvement
demonstrates knowledge/competency in the HBS Software Product Suite
About the role
As a Senior Customer Success Representative, you will work to ensure a customer’s journey from purchase to productivity is smooth and well managed. You will monitor customer health and establish a cadence of customer interactions that ensure each customer you support is receiving maximum value from Honeywell Software product suite.
Responsibilities
The CSR demonstrates knowledge/competency in the HBS Software Product Suite and helps the customer achieve the value committed with high focus to accelerate the first time to value.
The CSR will become a subject matter expert and will identify the right business use cases where future offerings can be applied and work with sales to capture these high-quality leads to influence upsell and cross sell of the product suite.
Requirements
Ideal candidates should have experience with direct customer contact, technology consultation, up-selling/cross-selling, communicating with executives and process improvement.
The position reports to the Global Director of Customer Success for Honeywell Building Solutions organization and is part of a customer focused, self-managed team.
About the company
Honeywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.