Complex Claims Manager - Construction Defect
LocationRemote - Florida; Remote - Alabama; Remote - Utah; Remote - Ohio; Remote - Texas
Work moderemote · United States
Typefull-time
SenioritySenior
Experience5+ yrs
EquityIncluded
Company size1,001–5,000 people
PostedAug 13, 2026 · 2mo ago
Verified live1d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree in business, finance, insurance, or related field
Minimum of 5+ years of experience in claims handling Complex Construction Defect claims
Experience with litigation management and settlement negotiation
Adjuster license as required by jurisdiction
Advanced knowledge of insurance policies, coverages, and claims processes
Proficiency in claims management systems and related technology tools
Strong analytical and problem-solving skills for evaluating complex claim scenarios
Effective negotiation skills with demonstrated ability to influence outcomes
Excellent written and verbal communication skills for diverse stakeholder engagement
Ability to manage multiple priorities and meet strict deadlines under pressure
Prior experience managing complex or high-severity claims preferred
Industry certifications such as CPCU or AIC preferred
English (Required)
Skills
claims management systems
Benefits
Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
Ad&d insurance
Health savings account
Flexible spending account
401(k)
Paid time off
New parent leave
Restricted stock units
Deferred compensation
The position is described below. If you want to apply, click the Apply button at the top or bottom of this page. You’ll be required to create an account or sign in to an existing one.
If you have a disability and need assistance with the application, you can request a reasonable accommodation. Send an email to Accessibility (accommodation requests only; other inquiries won’t receive a response).
Regular or Temporary:
Regular
Requirements
Language Fluency: English (Required)
Work Shift:
1st Shift (United States of America)
Please review the following job description:
About the role
The Complex Claims Manager manages complex Construction Defect claims processes, including investigating, evaluating, and resolving high-severity claims in compliance with company standards and regulations.
KEY RESPONSIBILITIES:
Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time.
• Investigate, assess, and resolve complex or high-exposure Construction Defect claims within authority limits.
• Conduct comprehensive coverage analysis and determine liability exposure.
• Negotiate settlements within authority limits and in alignment with organizational objectives.
• Provide guidance, mentoring, and technical expertise to less experienced claims staff.
• Collaborate with legal counsel, brokers, and insured clients to ensure proper claim resolution.
• Ensure adherence to organizational standards, regulatory requirements, and industry best practices.
• Prepare and present reports on claim status, trends, and risk exposure to management.
EDUCATION AND EXPERIENCE
The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
• Bachelor’s degree in business, finance, insurance, or related field.
• Minimum of 5+ years of experience in claims handling Complex Construction Defect claims.
• Prior experience managing complex or high-severity claims preferred.
• Experience with litigation management and settlement negotiation.
CERTIFICATIONS / LICENSES / REGISTRATIONS
• Adjuster license as required by jurisdiction.
• Industry certifications such as CPCU or AIC preferred but not mandatory.
FUNCTIONAL SKILLS
• Advanced knowledge of insurance policies, coverages, and claims processes.
• Proficiency in claims management systems and related technology tools.
• Strong analytical and problem-solving skills for evaluating complex claim scenarios.
• Effective negotiation skills with demonstrated ability to influence outcomes.
• Excellent written and verbal communication skills for diverse stakeholder engagement.
• Ability to manage multiple priorities and meet strict deadlines under pressure.
Benefits
General Description of Available Benefits for Eligible Employees of CRC Group: At CRC Group, we’re committed to supporting every aspect of teammates’ well-being – physical, emotional, financial, social, and professional. Our best-in-class benefits program is designed to care for the whole you, offering a wide range of coverage and support. Eligible full-time teammates enjoy access to medical, dental, vision, life, disability, and AD&D insurance; tax-advantaged savings accounts; and a 401(k) plan with company match. CRC Group also offers generous paid time off programs, including company holidays, vacation and sick days, new parent leave, and more. Eligible positions may also qualify for restricted stock units and/or a deferred compensation plan.
CRC Group supports a diverse workforce and is an Equal Opportunity Employer that does not discriminate against individuals on the basis of race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law. CRC Group is a Drug Free Workplace.
EEO is the Law Pay Transparency Nondiscrimination Provision E-Verify