Develop and translate Rate and Forms Table updates.
• Participate in business requirement walkthroughs and specification inspections.
• Maintain Rates, Forms, and processing manuals/documents.
• Develop strong relationships with internal and external customers.
• Provide leadership on medium sized development/bureau projects.
• Provide feedback and solution suggestions to management (Line of Business Manager, Project Manager, Customer Success Manager, etc.) on issues with projects and/or the customer accounts.
• Conduct detailed root cause analysis on Rates and Forms data entry issues and identify work quality improvement opportunities and solutions.
• Suggest new tools or workflows to improve operational efficiency.
• Utilize effective methods and techniques to satisfy quality and timeliness commitments.
• Analyze Rates and Forms data entry problems reported by customers and process corrections
• Provide mentorship to team members and off-shore Rates and Forms Implementation Specialists.
• Assist in planning, organizing, and coordinating team member activities by estimating scope of assignments and developing work schedules and project plans.
• Act as Rates and Forms Subject Matter Expert for training and product expertise, including formal presentations as requested.
• Lead special projects as assigned.
• Stay up to date on industry and job-related trends and best practices, including reading relevant publications, articles, blogs, etc.
• Other duties as assigned