* Work with the team resources to meet department goals, priorities, and initiatives.
* Complete tickets thoroughly and on a timely basis. Communicate with the service desk regarding all tickets and service requests as needed.
* Represent the network team with customers, peers, co-workers and partners. As directed, assist leadership with planning
* Assure standards are met for all assigned projects and service activities.
* Work to maintain performance, capacity and operations targets of the entire MCW network.
* Provide diligent network service including: installation, upgrade, basic security administration and basic troubleshooting for Cisco network systems.
* Provide daily network technical administration and support, including change management requests, and monitoring.
* Provide feedback for improvements and assist with automation and process improvement for the network team.
* Support the efficient and accurate use of systems utilization and monitoring data and develop strategies to provide improvements using that information.
* Troubleshoot basic and intermediate end user, desktop, server, and application errors related to the network.
* Advise coworkers, consultants, and users on basic and intermediate network operations and network security.
* Demonstrate initiative through expansion of: technical knowledge, interpersonal skills, business knowledge, and organizational skills.
* Maintain technical relevancy in networking technologies through education, reading and research.
* Work closely with service desk, server, operations and application support teams to meet day to day operational needs.