Commercial Lines Account Manager
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Before you apply
LocationUS - RI - East Providence
Work moderemote · United States
Typefull-time
SeniorityMid
Company size24+ people
PostedFeb 21, 2025 · 1y ago
Verified live1d ago
May no longer be actively hiring
Posted by the company on Feb 21, 202547% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Bachelor's Degree or equivalent experience in the Commercial Insurance space
Knowledge of Microsoft Office Suite
Strong customer service skills
Strong communication skills (both verbal and written)
AMS experience
Skills
Microsoft Office Suite
AMS
The Cross Family of Agencies welcomes you. We need your talent and expertise.
About the role
Position Title: Commercial Lines Account Manager- small business
Position Summary: The Commercial Account Manager will , interact with existing & potential clients on a day-to-day basis
Job Responsibilities:
o Regularly connect with appropriate business contacts for potential opportunities and increase sales on existing business by account rounding
o Contribute to brokerage revenue goals by promoting and selling insurance products and services, rounding accounts.
o Provide a high level of customer service to all clients whether on the phone, in person, via email or written correspondence
o Assess client needs and provide advice on appropriate coverage levels and products.
o Respond to telephone calls and correspondence from existing or potential customers in a timely manner
o Provide all customers with the appropriate products to mitigate risks and maintain a profitable book of business.
o Upsell additional product offerings to existing customers in order to increase sales opportunities and meet customer needs.
o Respond to customer complaints and resolve issues
o Provide after-sales customer service and maintain contact with customers, periodically reviewing their needs and updating their files.
o Attend continuing industry training programs as well as obtain necessary designations.
Qualifications:
Education – Bachelor’s Degree or equivalent experience in the Commercial Insurance space
Required Job Skills
o A knowledge of Microsoft Office Suite , AMS experience a plus
o Strong customer service skills and communication skills (both verbal and written).
This position sits in Providence with ample parking at a brand new office.