DUTIES AND RESPONSIBILITIES
• Maintains pleasant, friendly and professional demeanor with all guests, location staff and co-workers.
• Acknowledges and greets guests immediately while maintaining a professional and friendly demeanor.
• Uses guest last name at all times when appropriate.
• Maintains accuracy and composure while under pressure.
• Appropriately uses salutation of the day and welcome guests to the location.
• Uses proper Towne Park phone etiquette.
• Assists guests with directions and all other inquiries.
• Stands while serving guests.
• Provides information about surrounding area as well as main attractions to guests as needed.
• Maintains clean, neat work environment including all surrounding areas of cashier booth, parking area, trash receptacles and ash urns.
• Completes all tasks in a timely manner as instructed by the Account Manager.
• Treats clients and associates with courtesy, respect and dignity.
• Follows all appearance standards as set forth by Towne Park, including complete approved pressed uniform.
• Follows all attendance standards as set forth by Towne Park, as required by the scheduling which may vary according to the needs of the location.
• Follows all environment standards as set forth by Towne Park, including snow removal or salting assistance, removal of debris, etc.
• Executes all terms and conditions as set forth in Towne Park’s associate handbook.
• Monitors revenue per available space and makes adjustments accordingly
• Collects and reconciles revenue accurately; furnishes receipt upon request.
• Accurately categorizes tickets for audit purposes.
• Accurately completes shift report.
• Follows all bank standard operating procedures.
• Competently operates equipment (ie, register, gate,POS, credit card machine, etc.)
• Obtains information about daily events and rates to be charged.
• Coordinates, administers, troubleshoots and provides guidance when Account Manager is not on site.
• Makes judgment calls and handles critical issues that require immediate attention when Account Manager is not on site and reports them promptly to management.
• Responsible for upholding sites management teams parking policy and procedures.
• Stacks vehicles when necessary using Towne Park standards for parking.
• Promptly retrieves a stacked vehicle and drives slow and cautiously when delivering vehicle to the guest(s)
• Collects data in accordance with parking operations, if applicable.
Safety and Risk Management
• Follows site specific safety and security procedures.
• Practices preventative safety procedures as set forth by Towne Park.
• Reports all accidents and incidents observed on shift to Account Manager immediately.
• Uses only equipment trained to use and operates all equipment in a safe manner.
• Remains attentive of all potential high risk areas for claims prevention.
• Reports all potential high risk areas and safety concerns to Account Manager.
• Secures guest keys immediately after each interaction, including keys for stacked vehicles.
• Protects guest confidentiality in accordance with HIPPA requirements.
• Maintains the security of customer financial and identifying information.
• Maintains claim checks and guest folio archives.
• Produces guest vehicle inventory for billing purposes.