Bilingual IT Support Analyst - Tier 1
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Before you apply
SalaryCA$50k – CA$55k
LocationLondon, ON, ca
Typefull-time
SeniorityEntry
Experience2+ yrs
DepartmentNational Support Centre
Company size1,001–5,000 people
PostedJul 8, 2026 · 4mo ago
Verified live3d ago
May no longer be actively hiring
Posted by the company on Jul 8, 202657% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
Post-secondary degree or diploma in compute science or information technology
Two (2) years experience in a customer facing IT service desk role
Two (2) years experience supporting end user hardware, software, applications, and networking
Two (2) years experience supporting end user mobile phones
Knowledge of computer hardware, including desktops/laptops/tablets, mobile phones, printers/copiers
Experience with supporting Windows, IoS and Android operating systems
Experience with desktop applications, desktop operating systems and server operating systems, including Microsoft Outlook, Microsoft Office Suite, Microsoft Terminal Services (RDP), Active Directory
Knowledge of Microsoft 365 Administrator, including Azure Active Directory, Exchange Online, Endpoint Manager
Knowledgeable in managing and supporting antivirus system
Bilingual in French and English required
Applicants must be eligible to work from/working in Canada
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace
We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.
Skills
Windows
iOS
Android
Microsoft Outlook
Microsoft Office Suite
Microsoft Terminal Services (RDP)
Active Directory
Microsoft 365 Administrator
Azure Active Directory
Exchange Online
Endpoint Manager
antivirus
Company Description
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.
At EMCO Corporation, we are committed to providing sustainable solutions to our customers and communities in which we live and serve. Our talented and passionate team members are the key to our success. We empower our team members to act like owners and make a difference within our business through striving for innovation and providing excellence in customer service.
We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.
Job Description
Position Summary
Hours: Monday - Friday, 11:30am-8pm ET
As a member of the IT Operations Team, the Bilingual IT Support Analyst is responsible for providing first line technical support to Emco teammates working out of our over 300 locations across Canada and at our National Support Centre in London, ON. The Tier I Bilingual IT Support Analyst will ensure Emco teammates are receiving the highest quality of customer and technical support services in adherence with established service levels. This includes remote provisioning of hardware and software for teammates, remote troubleshooting and isolation of hardware, software and network issues reported by teammates and resolution of these issues.
This is a full-time position. Candidates must be able to work legally within Canada.
Qualifications
Education and Experience
•
Post-secondary degree or diploma in compute science or information technology
•
Two (2) years experience in a customer facing IT service desk role
•
Two (2) years experience supporting end user hardware, software, applications, and networking
•
Two (2) years experience supporting end user mobile phones
•
Strong organizational skills with the ability to communicate well both verbally and in writing
Technical
•
Knowledge of computer hardware, including desktops/laptops/tablets, mobile phones, printers/copiers
•
Experience with supporting Windows, IoS and Android operating systems
•
Experience with desktop applications, desktop operating systems and server operating systems, including Microsoft Outlook, Microsoft Office Suite, Microsoft Terminal Services (RDP), Active Directory
•
Knowledge of Microsoft 365 Administrator, including Azure Active Directory, Exchange Online, Endpoint Manager
•
Knowledgeable in managing and supporting antivirus system
Other Skills
•
Bilingual in French and English required
•
Exceptional customer service orientation
•
Sound verbal and written communication skills; bilingual (French and English) is an asset
•
Good listening skills
•
Eager to fully understand end user’s issues, find solutions promptly
•
Building and maintaining positive relationships
•
Solution-oriented focusing on driving end user issues to timely and satisfactory resolution
•
Proactively looking for improvements and efficiencies with a focus on end user experience
•
Supporting established incident management procedures through the incident lifecycle
•
Organized with the ability prioritize and multitask
•
Ability to absorb and retain information quickly
•
Highly self-motivated, self-directed and keen attention to detail
•
Proven analytical, troubleshooting, and problem-solving abilities
•
Experience working in a team-oriented, collaborative environment
Additional Information
Salary Range: $50,000 - $55,000 per year
Applicants must be eligible to work from/working in Canada.
Legal
EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.