DUTIES & RESPONSIBILITIES
Receive Emergency and non-emergency phone calls and record applications information
Enter data in the computer system and maintain logs and records of calls, activities, and other information
Prioritize calls according to urgency and importance
Understanding and providing an appropriate estimated time of arrivals
Effectively determine which driver/operator and truck best fit the service requirements
Monitor the route and location of drivers to coordinate and prioritize their schedule
Communicate with drivers all pertinent information to complete the call
Initiate activities to stay busy and productive during downtime
Ability to stay calm under pressure
Fast, accurate typing with experience in data entry
Billing for auto clubs (AAA/Agero/Gelco and other parties)