· Maintains the knowledge and understanding of all rehab tech responsibilities and duties.
· Trains new rehab techs for outpatient Grand Rapids campus, including peds hospital.
· Ensures competency completion for new rehab techs:
o Hoyer, pool equipment, compliance logs, device cleaning, scope cleaning, casting assistance, splinting assistance
o Gym specific needs – grocery orders, feeding kitchen supplies, ADL kitchen
· Monitors Compliance logs to ensure accurate completion.
· Assists in the hiring of new rehab technicians, including participation in peer interviews.
· Organizes and manages rehab tech schedules to ensure proper coverage throughout buildings, which includes time away management such as PTO and leaves of absence.
· Maintains and encourages open communication with the rehab tech team through meetings, emails, rounding, etc.
· Completes annual performance evaluations and participates in performance management and disciplinary processes for the Rehab Tech team, in collaboration with the upline leader as appropriate.
· Shares updates on new processes, policies, or procedures from leadership and helps staff understand changes and ensures follow-up while providing staff feedback to leadership as needed
Rehab Tech Responsibilities:
· Provides patient care as requested by therapist:
o Transports and transfers patients observing safety precautions and good body mechanics.
o Following competency testing, applies therapeutic modalities, as assigned by therapist
o Carries out specific treatment activities under direction/supervision of primary therapist or assistant.
· Monitors patient response to treatments and provides written/verbal feedback to therapist and therapy assistants.
· Maintains a clean and orderly workplace:
o Acquires and replaces equipment and supplies in proper place following treatment.
o Cleans and maintains equipment according to department infection control policies and procedures.
o Maintains storage and inventory of equipment and supplies.
o Maintains adequate clean linen supply and changes linen in accordance with established guidelines.
o Maintains treatment areas in a clean and orderly condition.
· Assists in maintaining charts, filing, and retrieving records as requested.
· Functions as patient advocate and maintains patient confidentiality.
· May order and maintain inventory as assigned by supervisor.
· Performs one or more of the following duties according to program need:
o Organizes and maintains patient chargeable equipment inventory.
o Maintains training equipment.
o Assumes patient care and clerical duties under therapist direction across all inpatient programs and/or disciplines.
· Leadership Must-Haves will be followed for patient and staff interactions:
o We’ll embrace all people by:
§ Treating everyone with dignity and respect.
§ Opening more doors to opportunity for others to succeed.
§ Growing talent and people.
§ Ensuring a welcoming experience for all we serve, regardless of origin, race, religion, disability, sexual orientation or socioeconomic status.
§ Taking action against discrimination.
§ Honoring our differences and how we collaborate.
§ Educating staff, patients and the communities we care for.
§ Restoring hope and freedom, together.
o Employee Selection/Peer Interviewing
Customer Service Responsibilities
Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.
Responsibilities in Quality Improvement
Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.