DUTIES & RESPONSIBILITIES
Install, configure, commission, and test new MFPs and printers at customer locations.
Conduct preventive maintenance
Diagnose and resolve Hardware and software related faults.
Analyze machine error codes and diagnostic information to identify root causes.
Repair and replace defective components, assemblies, and parts.
Install and update firmware, drivers, and Embedded software.
Attend breakdown/service calls and ensure timely resolution in line with agreed SLAs.
Conduct routine machine inspections and identify potential failures before they occur.
Maintain adequate control of assigned spare parts, consumables, tools, and equipment.
Record parts replaced and service activities accurately in the service management system.
Complete service reports, maintenance checklists, meter readings, and other required documentation.