At a glanceSummarised by Seekless from the posting.
Must have7
0-3 years of relevant experience
Experience working in a business office or operational environment
Proficient computer and math skills with a focus on complex databases and spreadsheets
Demonstrates technical and administrative expertise
Consistently demonstrates attention to detail
Demonstrated knowledge of activities, policies, and procedures of a basic work area
Bachelor's Degree
Nice to have2
Advanced Excel with AI, Power BI, Retail domain knowledge, basic understanding of US Retail Banking, Lean Certification (preferred)
Experienced candidates with Credit Card domain process experience and MS Excel skills (preferred)
Eligibility3
Citi is an equal opportunity employer
Qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity
Skills
Excel
AI
Power BI
About the role
The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
•
Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
•
Provide team assistance, including serving as subject matter expert, leading special projects, training new hires within work unit, providing daily guidance to lower level employees, and allocation of work, as needed
•
Conduct basic analysis and research as well as workflow management
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Support an expansive array of products and services
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Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
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Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualification
•
0-3 years of relevant experience
•
Advanced Excel with AI, Power BI, Retail domain knowledge, basic understanding of US Retail Banking, Lean Certification (preferred)
•
Experienced candidates with Credit Card domain process experience and MS Excel skills (preferred)
•
Experience working in a business office or operational environment
•
Proficient computer and math skills with a focus on complex databases and spreadsheets
•
Demonstrates technical and administrative expertise
•
Consistently demonstrates attention to detail
•
Demonstrated knowledge of activities, policies, and procedures of a basic work area area
Education:
•
Bachelor’s Degree
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Job Family Group:
Operations - Core
Job Family:
Operations Support
Time Type:
Most Relevant Skills
Please see the requirements listed above.
Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
Legal
Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.
If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity reviewAccessibility at Citi.
View Citi’s EEO Policy Statement and the Know Your Rights poster.