In-Bound Call Center Representative
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Before you apply
Salary$16/hr
LocationIronMountain Solutions, Hampton, VA
Work moderemote · Vatican City
Typefull-time
SeniorityEntry
Experience3+ yrs
DepartmentMaritime & DHS Support Services
Company size19+ people
PostedJan 7, 2026 · 10mo ago
Verified live14h ago
May no longer be actively hiring
Posted by the company on Jan 7, 202668% of this company's open roles have been listed for 90+ days
At a glanceSummarised by Seekless from the posting.
3+ years of experience in a call center
Experience resolving complex stakeholder or customer issues
Proven ability to manage multiple tasks in a high-volume environment
Strong multitasking skills, including simultaneous data entry, research, and communication
Comfortable working with diverse stakeholders across varying professional backgrounds
Strong analytical, research, and problem-solving skills
Ability to work independently with minimal supervision
Excellent verbal and written communication skills
Active listening skills and sound judgment in complex situations
Ability to generate ad-hoc reports using internal systems
Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office
Associate’s degree preferred
Experience supporting or training new customer service representatives
Skills
Microsoft Office
CRM
telephony systems
ticketing tools
Inbound Call Center Representative
Work Location: Fully Remote - Needs to be within one hour of PIV office to pickup equipment and as needed.
Schedule: Full Time
Relocation: N/A
IronMountain Solutions is seeking a highly motivated and organized individual as a Jr Customer Service Representative. This role is part of a team that requires a demonstrable sense of urgency while working independently. We require proactive support to get things done, but also someone who can suggest and implement ways to improve processes for long-term success. A successful candidate will be customer-service oriented, have strong attention to detail and quality, have great organization skills, and can switch gears at a moment’s notice.
Job Responsibilities:
•
Answer and manage incoming calls and online tips from the public
•
Gather, clarify, and document information related to alleged criminal or suspicious activity
•
Review and assess tips to determine relevance and appropriate action
•
Conduct basic research using government, law enforcement, and open-source systems
•
Accurately document calls, tips, and findings in government systems
•
Prepare and route reports to the appropriate field offices or agencies
•
Escalate urgent or actionable information to designated personnel as needed
•
Follow established procedures, policies, and data privacy requirements
•
Provide professional, courteous customer service
Education and Experience Requirements:
•
3+ years of experience in a call center
•
Associate’s degree preferred
•
Experience resolving complex stakeholder or customer issues
•
Proven ability to manage multiple tasks in a high-volume environment
•
Strong multitasking skills, including simultaneous data entry, research, and communication
•
Comfortable working with diverse stakeholders across varying professional backgrounds
•
Strong analytical, research, and problem-solving skills
•
Ability to work independently with minimal supervision
•
Excellent verbal and written communication skills
•
Active listening skills and sound judgment in complex situations
•
Experience supporting or training new customer service representatives
•
Ability to generate ad-hoc reports using internal systems
•
Experience using telephony systems, CRMs/ticketing tools, and Microsoft Office