Track and report team metrics for a given opportunity
-Monitor and measure team progress against business plan and recommend changes as needed
-Interact with business units to provide support for local region
-Lead multi-functional projects within area of responsibility
-Facilitate communications and understanding of customer requirements between customers, corporate and the field
-Actively seek feedback on self; recognize own capabilities and take initiative to continually improve
-Advocate for continual improvement in customer experience to increase brand loyalty for Cisco
-Understand drivers of customer satisfaction, strive to improve customer experiences and maintain and monitor high levels of customer satisfaction in assigned territory.