CO
ConduentMedicaid Call Center - Customer Care Associate (Remote)
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Before you apply
Salary$16 – $17/hr
LocationKS, United States
Work moderemote
Typefull-time
SeniorityEntry
Company size10,000+ people
First seenNov 3, 2026 · 2d ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
High School diploma or GED equivalent
Minimum of six (6) months’ experience in customer service
MS Office, Outlook, and Internet usage experience
Post-secondary education preferred
Bilingual Spanish/English with the ability to speak and read both languages fluently
Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
Knowledge of Medicaid and managed care programs
Active listening skills
Customer Oriented
Ability to adapt/respond to different types of characters
Able to multi-task, prioritize, and manage time effectively
Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
Should be able to type 28-30 wpm accurately
Willingness to work part of a team
Maintain the integrity and confidentiality of all records and communications
Strong computer skills with the ability to maneuver in complex software systems
Internet Speed: upload 10 mbps, download 50 mbps
Must reside in Kansas
Skills
MS Office
Outlook
Internet
Benefits
Health insurance
Dental
Vision
Life insurance
Disability insurance
Retirement savings plan
Paid holidays
Paid time off
Medicaid Call Center - Customer Care Associate (Remote)
Start date: Jan 4, 2027
Location: Remote position; must reside in Kansas; Training will be approx 7 weeks and done remotely via video. Must have camera on during training
Hours of Operation: 8 am – 7 pm CST
Possible shifts – will be determined based on business needs following completion of training. Individuals should be able to work any shift below
Shifts – 8:00am – 4:30pm
8:30am – 5:00pm
9:00am – 5:30pm
10:30am – 7:00pm
Hourly Rate: $16.25/hr.
•
Bilingual $16.75/hr. Bilingual Spanish/English with the ability to speak and read both languages fluently.
Job Description:
As part of the KanCare Clearinghouse Program, the Medicaid Call Center - Customer Care Associate (Remote) will provide quality customer service in the KanCare Contact Center. The position is responsible for gathering thorough documentation and entering information into various systems
Essential duties may include, but are not limited to:
•
Dedicated and trained specifically for supporting KDHE’s programs, systems, policies, and procedures
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Answers questions about the eligibility process and provides general program information for Family Medical and E&D/LTC Programs
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Responds to calls courteously, accurately, and concisely
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Provides high-quality customer service and focuses on the accuracy of information provided
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Evaluates information received through a phone contact and asks appropriate follow-up questions, solicits additional information, and evaluates the potential impact of the information provided
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Use standard technology: telephones, e-mail, and web browsers
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Maintain with up-to-date knowledge of regulations, policies, and guidelines
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Complete all assigned training as necessary
Minimum Qualifications/Experience
•
High School diploma or GED equivalent; post-secondary education preferred
•
Minimum of six (6) months’ experience in customer service
•
MS Office, Outlook, and Internet usage experience
•
Internet Speed: upload 10 mbps, download 50 mbps
Preferred Skills or Knowledge:
•
Minimum of six (6) months’ experience in Family Medical Medicaid eligibility
•
Knowledge of Medicaid and managed care programs
•
Active listening skills
•
Customer Orientated
•
Ability to adapt/respond to different types of characters
•
Able to multi-task, prioritize, and manage time effectively
•
Must possess good interpersonal and communication skills both verbally and in writing including knowledge of basic grammar, spelling & punctuation
•
Should be able to type 28-30 wpm accurately
•
Willingness to work part of a team
•
Maintain the integrity and confidentiality of all records and communications
•
All other duties as assigned.
•
Strong computer skills with the ability to maneuver in complex software systems
Legal
Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated hourly rate for this role is $16.25
About the company
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.