SportStars is a fast-growing, multi-sport organization committed to delivering high-quality youth programming across our communities. We combine structured coaching, operational excellence, and a strong customer-first approach to create outstanding experiences for families.
About the role
As we continue to grow, we’re looking for a driven, sales-oriented Customer Service Representative who thrives in a fast-paced environment and is motivated by results.
Drive Enrollment Growth
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Conduct high-volume inbound and outbound calls, emails, and follow-ups
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Convert inquiries into registrations for camps, leagues, and programs
Lead Generation & Pipeline Management
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Proactively generate new leads through outreach and follow-ups
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Build, manage, and maintain a healthy sales pipeline
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Track all interactions accurately using CRM systems
Customer Relationship Building
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Build strong rapport with parents and guardians
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Understand customer needs and recommend best-fit programs
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Deliver a high-energy, positive, and professional experience
Sales Execution
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Confidently present program offerings and value propositions
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Overcome objections and close enrollments
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Consistently meet or exceed individual sales targets
Bilingual Customer Support
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Communicate fluently in both English and Spanish
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Ensure all families feel supported, informed, and confident
Cross-Team Collaboration
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Work closely with operations and program teams
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Share customer insights and feedback to improve offerings
Requirements
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Competitive Drive to Win
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You are goal-oriented and motivated by performance metrics
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Proven Sales Experience
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Background in inside sales, lead generation, or customer acquisition
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Demonstrated ability to close deals and hit targets
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Pipeline & CRM Discipline
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Experience managing leads and tracking activity in CRM systems
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Organized and consistent in follow-ups
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Strong Communication Skills
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Confident, clear, and engaging communicator
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Excellent interpersonal skills with both adults and youth
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Bilingual (English & Spanish)
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Required to effectively support our diverse community
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Self-Starter Mentality
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Able to work independently while contributing to a team environment
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Takes initiative without needing constant direction
Hiring process
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Complete both of our short assessments (about 10 minutes each) before or right after applying. Applications with both completed are reviewed first:
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Culture Index survey
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Skills game assessment
Benefits
Compensation: Competitive base salary + commission structure, depending on experience