As an Operations Manager you will:
· Operationalize the strategic plan for surgical services in alignment with organizational goals and vision.
· Develop and monitor department-specific objectives, productivity targets, and performance metrics.
· Provide guidance, mentorship, and evaluation for managers, supervisors, and staff within all surgical services units.
· Serve as an integral member of the senior leadership team; represent surgical services in organizational initiatives and committees.
· Promote succession planning and professional development for future leaders in surgical services.
· Oversee daily operations of the OR, PACU, Endoscopy, and Sterile Processing units.
· Ensure alignment of inpatient and outpatient surgical workflows to promote efficiency and coordination of care.
· Monitor and report operational metrics to ensure efficiency, timeliness, and safety
· Monitor resource utilization, including staffing, equipment, and facilities, to ensure safe, cost-effective, and high-quality patient care.
· Participate in budget development, capital planning, and financial performance monitoring.
· Ensure compliance with regulatory standards, accreditation requirements, and organizational policies.
· Role model and enforce professional practice standards, including autonomy, accountability, and responsibility of nursing and surgical staff.
· Promote evidence-based practice, quality improvement initiatives, and patient safety strategies.
· Facilitate interdisciplinary collaboration to optimize surgical patient outcomes and experience.
· Support staff participation in professional development, certifications, and continuing education.
· Lead continuous improvement initiatives using methodologies such as DMAIC and Lean principles.
· Monitor and report on key performance indicators, including surgical volumes, safety outcomes, patient satisfaction, and resource utilization.
· Address adverse events, near misses, and patient complaints in a timely and effective manner.
· Foster a culture of Just Culture, accountability, and constructive conflict resolution.
· Build cohesive, high-performing teams across all surgical services units.
· Facilitate effective communication, teamwork, and collaboration across disciplines.
· Promote a patient-centered, inclusive, and culturally responsive work environment.
· Exemplary leadership, strategic thinking, and decision-making skills.
· Strong communication, collaboration, and conflict resolution abilities.
· Cultural competence, emotional intelligence, and advocacy for professional practice.
· Evidence-based practice knowledge and lifelong learning commitment.