Inside Sales Team Lead
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Before you apply
LocationBarcelona, Spain
Typefull-time
SeniorityLead
DepartmentCustomer Service
Company size10,000+ people
PostedSep 22, 2026 · 1mo ago
Verified live21h ago
At a glanceSummarised by Seekless from the posting.
Lead, coach, and develop team members, including onboarding and training new employees within the Customer Retention and Customer Service functions
Foster a customer-centric culture focused on service excellence, customer satisfaction, and long-term client relationships
Monitor performance, identify improvement opportunities, and support the achievement of commercial and operational objectives
Plan, coordinate, and oversee sales campaigns, monitoring performance through KPIs and providing actionable insights to support business growth
Optimize team workload distribution and resource allocation to ensure operational efficiency and achievement of sales objectives
Contribute to pipeline generation initiatives and customer retention programs, supporting sustainable revenue growth
Act as the main administrator and subject matter expert for CRM platforms and internal sales management tools, ensuring data quality and process compliance
Develop and expand relationships with strategic Inside Sales accounts, identifying opportunities for growth and increased customer value
Ensure consistent implementation of regional sales directives, corporate guidelines, and company policies
Serve as a key user, trainer, and change ambassador for new systems, processes, and digital tools, supporting successful adoption across the organization
Support departmental budgeting and forecasting processes through data analysis and business insights
Promote a strong culture of compliance by implementing and monitoring the required controls, procedures, and policies in line with corporate governance standards
What You Can Expect:
The Inside Sales Team lead will Implement the sales strategies defined at country / regional level to retain existing customers, drive business growth, increase revenue, and enhance the overall effectiveness of the Customer Service Department.
What You Bring:
•
Lead, coach, and develop team members, including onboarding and training new employees within the Customer Retention and Customer Service functions.
•
Foster a customer-centric culture focused on service excellence, customer satisfaction, and long-term client relationships.
•
Monitor performance, identify improvement opportunities, and support the achievement of commercial and operational objectives.
•
Plan, coordinate, and oversee sales campaigns, monitoring performance through KPIs and providing actionable insights to support business growth.
•
Optimize team workload distribution and resource allocation to ensure operational efficiency and achievement of sales objectives.
•
Contribute to pipeline generation initiatives and customer retention programs, supporting sustainable revenue growth.
•
Act as the main administrator and subject matter expert for CRM platforms and internal sales management tools, ensuring data quality and process compliance.
•
Develop and expand relationships with strategic Inside Sales accounts, identifying opportunities for growth and increased customer value.
•
Ensure consistent implementation of regional sales directives, corporate guidelines, and company policies.
•
Serve as a key user, trainer, and change ambassador for new systems, processes, and digital tools, supporting successful adoption across the organization.
•
Support departmental budgeting and forecasting processes through data analysis and business insights.
•
Promote a strong culture of compliance by implementing and monitoring the required controls, procedures, and policies in line with corporate governance standards.