ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:
• Interacts with courtesy and professionalism with guest and Team Members.
• Guide clients through service offerings and determine which massages would benefit them most.
• Take a detailed client history and note any health conditions.
• Evaluate clients for painful or stressed areas of the body and work on them as desired by the client.
• Advise clients on stretching, strengthening or relaxation methods
• Suggest future massage appointments and regime to clients.
• Educates guests about products used and recommends products for home.
• Listen to clients during appointments and adjust technique as they desire
• May assists with other spa services as allowed by current qualifications.
• Maintains a clean, quiet, comfortable and organized treatment room and environment.
• Complies with all applicable regulations, internal controls, policies and procedures.
• Reports all exceptions/variations/deviations upon awareness.
• Understands and uses universal precautions and sanitary procedures.
• Maintains professional relationships with spa clientele.
• Routinely inspects work areas for cleaning needs, defective materials, and potential safety hazards.
• Notifies appropriate person(s) for proper resolution.
• Maintains adequate inventory of linens, massage oils, lotions, creams, gels used in massage treatment; places orders and re-stocks supplies as necessary.
• Begins and ends all treatments on time, adhering to appointments and scheduling.
• Maintains a keen interest in their own physical well-being and appearance, reflecting the mood and image of the spa.
• Performs other duties as may be required including assisting in the reception area and assisting with the upkeep of the locker rooms, fitness center, stockroom and salon.
• Cross-trains, performs and assists with all duties in the department during down times, staff shortages, and/or emergencies. May be assigned to other support, safety and security duties within Hospitality Division and/or the Resort during emergencies.
• Maintains a consistent, regular attendance record.
• Performs any reasonable request made by management.