Patient Admin Executive
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Before you apply
LocationAbu Dhabi, United Arab Emirates
Work modeon-site
Typefull-time
SeniorityEntry
Company size10,000+ people
First seenOct 22, 2026 · 1w ago
Verified live10h ago
At a glanceSummarised by Seekless from the posting.
Greet patients and provide routine information
Handle telephone inquiries from patients
Appointment management including no-shows, rescheduling and confirmations
Register new patients and maintain records
Provide information about medical insurance coverage and collect payment/co-payment
Provide claim forms for reimbursement
Facilitate daily cash handling and deposits
Working knowledge of Hospital Information System
Perform duties of handling patients, telephone calls, cash, and back-office work
Check emails and respond timely
Ensure operations are carried out according to hospital policies and procedures
Contribute to team effort and maintain safe and clean reception area
Participate in Hospital training programs
Handle complaints in a structured, timely and professional manner
Follow duty schedule including shift timings
Support Continuous Quality Improvement and participate in quality assurance activities
Exercise effective interpersonal skills
Maintain patient & staff confidentiality
Maintain high standards of data accuracy and compliance with privacy regulations
Generate and process patient invoices
Ensure all charges are accurately recorded
Issue bills and invoices to patients for outstanding balances
Provide patients with statements and assistance
Prepare and process patient invoices
Collect co-pays, deductibles, and outstanding balances at time of service
Ensure billing practices comply with legal and insurance requirements
Adhere to NMC’s regulations and policies regarding infection control, patient safety & JCI
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Greet patients, direct them to appropriate departments and provide routine information about the hospital when necessary.
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Handle telephone inquiries from patients and provide information to the respective doctor/nurse for the call backs.
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Appointment management including no-shows, rescheduling of patients and confirmations.
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Register new patients and ensure the records of current patients are up to date.
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Provide information about medical insurance coverage to patients and collect the payment/ co-payment based on the insurance eligibility.
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Provide claim forms in case the patient wants to claim reimbursement.
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Facilitate daily cash collection, credit card slips, and cheques deposits at the designated location within the hospital premises, ensuring timely and accurate processing at the end of each shift, adhering to the standards of finance protocols.
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Maintain working knowledge of the Hospital Information System, times of all clinics, duration of appointments, doctor’s duty roster, and procedures for booking appointments.
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Perform duties of handling patients, telephone calls, cash, and back-office work as specified in the duty roster.
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Check emails daily, ensuring you respond to queries in a timely manner.
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Ensure operations are carried out uniformly according to the hospital policies and procedures.
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Contributes to team effort by accomplishing related results as needed and maintains safe and clean reception area by complying with procedures, rules, and regulations.
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Participate in the Hospital training programs.
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Ensure complaints are handled in a structured, timely and professional manner which is fair, courteous and respectful of privacy, to identify problems and to continuously improve the department’s services.
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Follows the duty schedule as assigned by the team leader/supervisor which includes different shift timings as per the need of the department
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Strictly adheres to NMC’s regulations and policies especially those related to infection control, patient safety & JCI.
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Supports Continuous Quality Improvement and participates and contributes to all the quality assurance activities of the service.
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Exercises effective interpersonal skills in dealings with department staff, colleagues and management.
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Maintains patient & staff confidentiality.
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Maintain high standards of data accuracy while ensuring compliance with privacy regulations.
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Generate and process patient invoices for services rendered, including consultations, treatments, and diagnostic tests.
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Ensure that all charges are accurately recorded in the patient’s account, reflecting the correct services, dates, and codes.
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Issue bills and invoices to patients for any outstanding balances, including co-pays, deductibles, or non-covered services.
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Provide patients with detailed statements and assistance in understanding their charges and payment options.
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Prepare and process patient invoices for services, ensuring accurate charges.
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Collect co-pays, deductibles, and outstanding balances at the time of service.
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Ensure billing practices comply with legal and insurance requirements.