Lead, Product Performance
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Before you apply
LocationNCR - WGC
SeniorityLead
Company size1,001–5,000 people
PostedSep 30, 2026 · 1mo ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Create customer journeys and detailed flows of each interaction in a channel
Create requirements based on business and customer needs, taking into consideration governing policies and regulations
Help Product Owners in detailing out customer experiences
Effectively translate analytics into clear insights and actionable recommendations
Conduct post mortem to ensure effectiveness and completeness of fixes done
Create enhanced Help Center and Gigi flows and work with CX designers to implement recommended flows
Facilitate discussions with different subject matter experts to come up with the desired experience or solution
About the company
Do you want to take the first step in making Filipinos’ lives better everyday? Here in GCash we want to stay at the forefront of the FinTech industry by creating innovative, meaningful, and convenient financial solutions for the nation! G ka ba? Join the G Nation today!
Responsibilities
•
Create customer journeys and detailed flows of each interaction in a channel
•
Create requirements based on business and customer needs, taking into consideration governing policies and regulations
•
Help Product Owners in detailing out customer experiences
•
Effectively translate analytics into clear insights and actionable recommendations
•
Conduct post mortem to ensure effectiveness and completeness of fixes done
•
Create enhanced Help Center and Gigi flows and work with CX designers to implement recommended flows
•
Facilitate discussions with different subject matter experts to come up with the desired experience or solution
What We Offer
Opportunity for career growth and development in the #1 FinTech company in the country Working with a dynamic and highly collaborative team who want to change the game A company that values their people with highly competitive and flexible compensation and benefits package