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Remote Recruitment
IT Helpdesk Agent
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Salary
ZAR 348k – ZAR 384k
Location
Cape Town, Western Cape, South Africa
Work mode
remote
Type
full-time
Company size
51+ people
First seen
1w ago
Last seen
2d ago
Salary: R29 000 – R32 000 per month
About the role
Remote Recruitment is hiring an IT Helpdesk Agent for a UK-based employer, fully remote from South Africa.
Role overview
You’ll be the first point of contact for a UK team’s IT issues, troubleshooting problems and keeping people working.
Key responsibilities
•
Provide first-line support for hardware, software and account issues
•
Log, track and resolve tickets in the helpdesk system
•
Reset passwords and manage user access via Active Directory
•
Escalate complex issues to second-line support
•
Document fixes and update the internal knowledge base
What you’ll need
•
Experience with Active Directory and user account management
•
Experience in a first-line IT support or helpdesk role
•
Comfort troubleshooting common hardware and software issues
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Reliable home internet and a quiet space for UK-hours work
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Clear communication when explaining fixes to non-technical users
Nice to have
•
Familiarity with remote support tools
•
Experience with ticketing systems such as Zendesk or Freshdesk
•
A relevant IT certification
What’s on offer
A permanent, fully remote role with a UK employer, working 09:00–17:00 UK time (11:00–19:00 SAST), with room to grow into second-line support.
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