CORE COMPETENCIES FOR SUCCESS
Drives Results |Consistently achieving results, even under tough circumstances.
• Pushes the Facilities team to complete maintenance and repair work to a high standard and on time
•Maintains focus on venue condition goals even during high-demand or short-staffed periods
•Fosters a sense of urgency in the team for resolving issues before they impact the guest experience
•Shows determination in the face of complex repairs, equipment failures, or competing priorities
Ensures Accountability | Holding self and others accountable to meet commitments.
•Monitors maintenance task completion and holds Team members accountable for quality and standards
•Accepts responsibility for department performance and takes action when results slip
•Ensures full compliance with safety, health, and regulatory requirements at all times
•Follows through on commitments to the Facilities Manager, Operations team, and vendors
Customer Focus | Building strong customer relationships and delivering customer-centric solutions.
•Addresses gaps in the team’s ability to meet the facility standards that directly impact the guest experience
•Ensures maintenance issues are resolved before they affect guests or the overall venue experience
•Holds team members accountable for completing work that supports a safe, clean, and guest-ready venue
•Aligns Facilities operations and daily priorities to support outstanding guest experiences
Plans and Aligns | Planning and prioritizing work to meet commitments aligned with organizational goals.
•Creates realistic maintenance schedules with tasks sequenced for maximum efficiency
•Anticipates and minimizes bottlenecks, delays, and equipment failures through proactive planning
•Aligns Facilities priorities and daily work plans with the needs of the broader Operations team
•Balances preventive maintenance tasks with reactive repair demands in a high-volume environment
• 3+ years of maintenance experience, with at least 1 year of recent supervisory experience
• Experience in building maintenance, equipment repair, and facilities systems
• High school diploma or equivalent
• Must have a clean driving record
• Excellent communication, time management, and organizational skills
• A high level of self-awareness, receptivity to change, and integrity
• Availability to work varied shifts, including evenings, weekends, and holidays
• Must be 21 years of age or older as required by state or local law