Senior Officer, Medical Affairs (Customer Relations)
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Before you apply
LocationHong Kong, Hong Kong, Hong Kong
Typefull-time
SenioritySenior
Experience4+ yrs
DepartmentQHMS
Company size501–1,000 people
PostedSep 22, 2026 · 1mo ago
Verified live9h ago
At a glanceSummarised by Seekless from the posting.
Higher Diploma/ Associate Degree or above
4 years + experience in customer service, complaint handling, client relations etc
Logical, analytical and result-oriented, with excellent communication and customer-service skills
Demonstrate ability to work independently
Proficient in written and spoken English
Fluent in Mandarin is required
Excellent presentation skill
Good computer skills including MS Office
Experience in healthcare industry is a plus
Knowledge in the clinic operations and basic medical information is definitely an advantage
Skills
MS Office
Responsibilities
· Assist Supervisor for the following duties:
· Compliment/ Feedback/ Complaint/ PSS/ NPS Handling:
· Handle non clinical related complaints including investigations and liaise with team leaders, supervisors, third parties, to collect information and resolving issues;
· Prepare meeting agenda and meeting notes;
· Responsible to reply to client by phone/ in writing;
· Escalate case to Legal / Medical Director for advice when necessary;
· Prepare report for periodical review by relevant parties.
· Maintain up-to-date knowledge of industry developments;
Requirements
· Higher Diploma/ Associate Degree or above
· 4 years + experience in customer service, complaint handling, client relations etc is preferrable. Experience in healthcare industry is a plus
· Knowledge in the clinic operations and basic medical information is definitely an advantage
· Logical, analytical and result-oriented, with excellent communication and customer-service skills;
· Demonstrate ability to work independently;
· Proficient in written and spoken English, fluent in Mandarin is required;
· Excellent presentation skill;
· Good computer skills including MS Office.