Integrated Dermatology Group is a leading national dermatology practice that acquires and partners with dermatology practices across the United States. The culture at IDG is a reflection of its people. Our environment is filled with hard-working, dynamic individuals who come together to ensure the success of our partner dermatologists.
About the role
Our busy Dermatology practice is looking for a Medical Receptionist to join our team!
Job Description
Responsibilities
•
Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
•
Welcomes patients and visitors in person or on the telephone and answering or referring inquiries
•
Optimizes patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone
•
Keeps patient appointments on schedule by notifying clinical staff of patient’s arrival, reviewing service delivery compared to schedule, and reminding clinic staff of service delays
•
Comforts patients by anticipating patients’ anxieties, answering patients’ questions, and maintaining the reception area
•
Ensures availability of treatment information by filing and retrieving patient records
•
Maintains patient accounts by obtaining, recording, and updating personal and financial information
•
Obtains revenue by recording and updating financial information, recording, and collecting patient co-pays and account balances
•
Coordinates with Insurance companies, referring medical offices and Pathology Labs
•
Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
•
Maintains operations by following policies and procedures, reporting needed changes
•
Contributes to team effort by accomplishing related results as needed
•
Attains and maintains mastery level knowledge of all assigned medical practices, including provider/clinic schedules, patient scheduling preferences, and scope of services offered
•
Performs duties independently, and in collaboration with team, asking for assistance from peers and/or supervisors as needed
•
Obtains required information such as insurance cards and driver’s licenses; obtains consent to treat, releases of information, and other required paperwork from 100% of patients
•
Takes ownership of the patient check in process, verifies appointments via EHR practice management system; explains next steps in patient appointment flow
•
Averages a minimum of 95% registration accuracy; enters information consistently following established guidelines; information is not only accurate, but also consistently uniform (i.e. uses upper- and lower-case type appropriately, enters complete phone numbers, etc.)
•
Handles patients and others with tact; utilizes de-escalation techniques and knows when to disengage and ask for management
Qualifications
•
Eagerness to learn and adapt to new processes and systems
•
Strong ability to collaborate effectively within a team environment
•
Proactive problem-solving skills with the ability to take initiative
•
Highly detail-oriented with a focus on accuracy and quality
•
Exceptional customer service and phone etiquette
•
Ability to maintain effective and organized systems to ensure timely patient flow
•
Excellent computer skills
Job Type:
•
M-TH: 7:45am – 5:00pm 3 days per week, plus a willingness to travel to Gunnison once a month
Experience:
•
Knowledge of medical terminology, HIPAA, and OSHA regulation (preferred)
•
EMR experience (preferred)
•
Dermatology experience (preferred)
Education:
•
High school diploma or equivalent (required)
Pay:
•
Compensation begins at $20.00 per hour, with opportunities for merit-based increases through annual performance reviews.
Additional Information
Legal
All your information will be kept confidential according to EEO guidelines.