• Product discovery: research customer problems, personas, workflows and pain points; identify opportunities for intelligence, recommendations and automation; conduct competitive and market research.
• Six Intelligence Model: map use cases to Reactive, Proactive, Predictive, Prescriptive, Reflective and Adaptive modes; help define how intelligence should be presented to users.
• Product definition: create requirements, user stories, acceptance criteria, journeys and workflows; work with engineering teams; maintain product documentation.
• Customer experience: contribute to Microsoft Teams and web portal experiences; define insights, recommendations, visualizations, notifications and Ask Vector experiences.
• Product analytics: identify meaningful metrics; analyze adoption and usage; support evaluation of recommendations and intelligence.