UB
UberProgram Manager, Merchant Onboarding
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Before you apply
LocationCMX, Mexico
Work modehybrid
Typefull-time
SenioritySenior
Experience6+ yrs
DepartmentDelivery Commercial Operations
EquityIncluded
Company size10,000+ people
First seenOct 18, 2026 · 2w ago
Verified live2d ago
At a glanceSummarised by Seekless from the posting.
Bachelor's degree, preferably in Engineering, Business Administration or similar fields
6+ years in Business Operations or Strategy roles within a commercial environment (Merchant, Sales, Revenue, or Product Operations)
Excellent communication and interpersonal skills
Fluency in English
MBA or similar Master's level degree
Experience in Business Process Management or Analysis, with strong expertise in process mapping and redesign
Experience in Strategy and Operations, specifically managing projects across the end-to-end Merchant Lifecycle Journey
Experience working with Product teams to launch new products at scale
Proven ability to analyze complex data, identify patterns, and provide solid evidence for data-driven recommendations
Strong project management experience
Fluency in Spanish is a plus
About the Role
As a Program Manager in the Delivery Commercial Operations (DCO) team, you will be responsible for overseeing and optimizing Merchant Onboarding processes to ensure efficiency, effectiveness, and alignment with organizational objectives. You will be accountable to creating and delivering future state processes within the end-to-end commercial lifecycle, leveraging outside-in best practices. You will play a pivotal role in driving continuous improvement initiatives, identifying opportunities for enhancement, and implementing best practices across the organization.
This role requires strong leadership and influencing skills, analytical acumen, and the ability to collaborate with cross-functional teams to achieve operational excellence. Candidates should be champions of continuous improvement, have a passion for efficiency and appreciate the need to create the best commercial user and customer experience.
What You’ll Do
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Future State Process Design: Lead the design, analysis, and documentation of Merchant Onboarding processes in order to improve efficiency, create standards, and ensure compliance with regulatory requirements.
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Strategic Alignment & Commercial Centricity: Ensure that all processes align with Delivery’s strategic objectives and contribute to the achievement of long-term goals of the commercial organization.
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Continuous Improvement: Drive a culture of continuous improvement by identifying opportunities for enhancement, implementing best practices, and monitoring performance metrics.
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Cross-Functional Collaboration: Collaborate closely with stakeholders from various departments including Commercial teams, Regional subject matter experts, Finance, Product and Compliance to understand process requirements, gather feedback, and implement changes effectively.
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Change Management: Partner with change management efforts associated with process improvements, including communication, training, and stakeholder engagement.
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Performance Monitoring: Establish key performance indicators (KPIs) and metrics to monitor process performance, track progress, and identify areas for further optimization.
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Risk Management: Identify potential risks and bottlenecks in moving from design to implementation and develop mitigation strategies to minimize disruptions, delays and ensure business continuity.
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Support Technology Integration: Collaborate with the Engineering team to leverage technology solutions for process automation, data analysis, and workflow optimization.
What You’ll Need
Basic Qualifications
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Bachelor’s degree, preferably in Engineering, Business Administration or similar fields
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6+ years in Business Operations or Strategy roles within a commercial environment (Merchant, Sales, Revenue, or Product Operations).
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Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
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Fluency in English
Preferred Qualifications
Nice to have
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MBA or similar Master’s level degree
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Experience in Business Process Management or Analysis, with strong expertise in process mapping and redesign, using analytics to identify and resolve operational bottlenecks
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Experience in Strategy and Operations, specifically managing projects across the end-to-end Merchant Lifecycle Journey (acquisition, conversion, engagement, retention, and churn) with demonstrable results.
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Experience working with Product teams to launch new products at scale, serving as the bridge between Operations, Compliance, Product Dev, and Engineering, preferably within a B2B organization.
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Proven ability to analyze complex data, identify patterns, and provide solid evidence for data-driven recommendations.
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Strong project management experience, capable of planning, executing, and moving the organization along to meet the requirements of both small and large-scale projects.
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Fluency in Spanish is a plus.
Ready to Ride?
This isn’t the kind of place where you follow a playbook — it’s where you help write one. If you’re driven by impact, energized by challenge, and ready to shape how the world moves — we’d love to hear from you.
Benefits
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits. Explore our benefits.
Offices remain key to collaboration and Uber’s culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role’s requirements.
Legal
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.