Think of yourself as someone who will create and maintain a positive and professional learning
environment in the organization. Imagine yourself going to work with one thing on your mind:
you will design and expand training and development programs. These programs should be
aligned with product specific training methodologies and initiatives.
As a Learning Experience Leader, you will:
• Set the standards and expectations through your conduct, work ethic, integrity, and character;
• Create and deliver end-user, partner, and distributor training which includes curriculum,
training, and exams for all general preparatory courses prior to enterprise endorsement;
• Deliver technical preparatory training for expert technical support and to desktop support
personnel on network computer system issues and on new technology.
• Accomplish projects and motivate trainees through effective training;
• Continuously improve training programs and the other learning opportunities across the
organization;
• Amend and revise training programs with product development, and other internal
departments to resolve issues, develop solutions to minimize cycle time for problem resolution,
and make improvements for future releases
•Act as the subject matter expert to develop and maintain technical training documentation,
knowledge base articles, and instructional materials covering IT desktop support, network
systems, conferencing application fundamentals (AV routing, bandwidth/QoS management,
room integrations, SSO/SCIM permissions), and in-app AI capabilities (automated transcripts,
smart summaries, real-time translation, and AI data governance) for Network Administrators and
Systems Administrators.
•Develop and execute high-impact induction and ongoing enablement programs for specialized
engineering roles (e.g., Sr. Network Administrator, Sr. Systems Administrator) to streamline
team onboarding, improve operational workflows, accelerate the rollout of new enterprise
applications, and promote security best practices—including AI prompt optimization, privacy
compliance, and meeting lifecycle automation.
• Monitor and review trainees' progress through questionnaires and discuss with their
managers;
• Ensure that statutory training requirements are met, understand e-learning techniques and
identify where they are relevant, and be involved in the creation and/or delivery of e-learning
packages
• Research and present new technologies and methodologies in workplace learning; and
• Ensure that all trainees adhere to the company's Code of Conduct.