Investigates and ensures resolution of customer service request and developing service agreement.
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Maintains accurate and complete documentation of customer communications and action taken.
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Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications
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Producing detailed service reports
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Documenting processes
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Following company procedures and protocols
What We Are Looking For:
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3-5 years of customer service, account and coordinator experience.
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Familiarity and experience working in customer service technology solutions: Automation system.
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Demonstrate the highest level of ethical behavior that includes neatness, punctuality, and accuracy.
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Professional level verbal and written communication skills.
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Communicate with Engineering department, Development department and Product center in overseas
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Making appropriate recommendations and briefing on repairs, diagnostics and equipment specifications
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Experience with MS office suites e.g. Outlook, Powerpoint, Word, Excel, and virtual meetings, e.g., zoom, and willingness to learn and become proficient in additional software as needed.