Distributor of York branded HVAC equipment for Residential and Commercial
Job Description
Responsibilities
**Customer Sales Associate Responsibilities:**
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Answer incoming phone calls and respond to customer emails in a timely and professional manner
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Assist customers at the counter with product inquiries, pricing information, and order placement
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Develop and maintain strong HVAC product knowledge to provide accurate technical guidance and recommendations
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Process customer orders, quotes, and service requests with accuracy and attention to detail
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Identify sales opportunities and upsell complementary products and services to maximize customer value
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Build and maintain positive customer relationships to encourage repeat business and customer loyalty
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Document customer interactions and maintain detailed records in the company database
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Resolve customer complaints and concerns professionally, escalating complex issues to management when necessary
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Coordinate with warehouse and delivery teams to ensure timely order fulfillment and customer satisfaction
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Follow up with customers post-purchase to confirm satisfaction and address any additional needs
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Maintain knowledge of current promotions, pricing, and product availability
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Contribute to a fast-paced, customer-focused work environment with strong organizational and time management skills
Qualifications
**Required Qualifications:**
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High School diploma or equivalent
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Proficient computer skills with demonstrated ability to operate business software and database systems
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Reliable personal transportation
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Proven warehouse experience in shipping and receiving operations
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Certified forklift operation skills
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Minimum 1-2 years of customer service or sales experience in a retail or commercial environment
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Strong written and verbal communication skills with the ability to interact professionally with diverse customer bases
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Demonstrated ability to multitask and prioritize responsibilities in a fast-paced environment
**Required Competencies:**
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Advanced time management and organizational capabilities to effectively manage multiple priorities in a demanding environment
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Commitment to maintaining a standard 5-day work week with demonstrated flexibility for occasional weekend shifts and extended hours as operational requirements dictate
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Strong problem-solving skills with the ability to resolve customer concerns professionally and courteously
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Attention to detail and accuracy when processing orders, quotes, and maintaining customer records
Nice to have
**Preferred Qualifications:**
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Established HVAC product knowledge and technical expertise
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Previous experience in the HVAC, plumbing, or mechanical equipment industry
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Familiarity with customer relationship management (CRM) systems or similar database platforms
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Sales achievement record demonstrating ability to identify and capitalize on upselling opportunities
Additional Information
All your information will be kept confidential according to EEO guidelines.