At the moment Cross Border Talents is looking for Polish speakers to work in tourism sector for a top hospitality brand in Greece. Are you interested in moving abroad?
Your Role as a Customer Advisor:
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Respond and record consumer inquiries/questions raised through free phone lines for customers;
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Maintain Accurate data input of consumer inquiries, questions, and feedback on the customer services database;
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Ensure Client complaints are dealt with and logged in line with the company’s complaints escalation policy;
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Ensure all support calls and (when applicable) emails are answered and resolved within the agreed SLAs and logged appropriately;
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Troubleshoot through the use of open questions, support documents, and system training;
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Offer recommendations to common problems or frequently asked questions.
Requirements
Requirements for the Customer Advisor:
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High School Diploma or Higher
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Native/Fluent Polish ;
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Good level of English, C1;
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Writing speed: 20 words per minute
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Active Listening
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Good Problem Solving Skills
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Strong troubleshooting skills
Benefits
What to Expect:
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14 attractive salaries + performance bonus;
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Accommodation in a great hotel for the first two weeks,
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Relocation fee
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Private Health Care;
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25 days annual leave per year
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Diverse and community minded organization
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Career-growth and lots of learning opportunities
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Working hours: 40h per week = is 8 hours per day / 5 days a week;